Operations Associate (Full-Time) - Aspen

ALO•Aspen, CO

4h•$21 - $23•Onsite

About The Position

The Operations Associate is a critical member of the store team, responsible for driving profitability and efficiency. Working closely with the Operations & Visual Management team, this role initiates and completes operational work and provides feedback to help achieve optimal results across store operations. The position supports accurate inventory management, product flow, visual standards, stockroom safety and efficiency, and a positive guest experience. It requires constant movement throughout the store, including the sales floor and back of house, and initiative to complete tasks that keep the store clean, safe, inviting, and operating efficiently when not assisting guests. Full-time, non-exempt associates are expected to have open availability seven days a week and work 32–40 hours. Employees must be available during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season, including Thanksgiving weekend.

Requirements

At least 1 year of prior work experience in a client-centric sales and operational environment.
Ability to move constantly throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Passion for customer service and delivering exceptional experiences.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Ability to align with and embody ALO’s Guiding Principles.
Open availability seven days a week and ability to work 32–40 hours per week.
Availability during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season.

Responsibilities

Execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate and identify root causes of inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps.
Support shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates, and supply management.
Maintain and champion strong visual standards on the sales floor.
Work with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to help ensure these areas are maintained and maximized.
Support a safe work environment and efficient operations through strong stockroom standards and processes.
Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
Execute company-level operations-focused directives, projects, and initiatives in partnership with the Operations & Visual Management team.
Assist with shipment processing and product flow, including visual merchandising placement and daily replenishment.
Use business metrics to support strategies that drive results.
Resolve client needs quickly and effectively to ensure customer satisfaction.
Identify product concerns and communicate inventory needs to support business goals.
When not assisting guests, take initiative to complete tasks that keep the store clean, safe, inviting, and efficient.

Benefits

ALO employee discount
Free membership to ALO Wellness Club, with access to streaming fitness and yoga classes
Medical, dental, and vision plan options for full-time employees
Free virtual access to mental health providers
New parent support for employees and dependents
401(k) with company matching for full-time employees
Monthly store incentives
Clothing allowance
Free yoga classes at Sanctuaries in select cities
Commuter benefits