Operations Lead

BioLabs • New Haven, CT

4d

About The Position

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io . ROLE OVERVIEW Reporting to the Site Director, the Operations Lead at BioLabs New Haven will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Greater Boston ecosystem.

Requirements

• Bachelor's degree
• 2+ years of experience in a professional work environment
• Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
• Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
• Excellent written and verbal communication skills
• Willingness to attend after-hours events
• Ability to lift and carry a minimum of 25 pounds and stand for extended periods
• Willingness to travel domestically as required

Nice To Haves

• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus

Responsibilities

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
• Oversee new member onboarding, including orientation and integration into the BioLabs community
• Manage front desk reception and serve as the primary contact for members and visitors
• Maintain accurate site databases, contact directories, and mailing lists
• Curate and manage café and food service offerings within budget
• Develop and manage site communications, including newsletters, brochures, and social media content
• Produce marketing materials that can be utilized across channels
• Plan, market, budget, and host internal and external events, including sponsor and community programs
• Support shipping and receiving, vendor management, and special projects as needed
• Partner with Operations teams across the BioLabs network to standardize systems and processes
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees