Operations Lead - Outlet Store - Nashua, NH

L.L.Bean • Nashua, NH

2d • Onsite

About The Position

L.L.Bean is hiring a temporary, full-time Operations Lead for its outlet store in Nashua, New Hampshire. The role is the primary business owner of the stock room and cash wrap, overseeing shipment receiving and processing, returns, transfers, and omni-channel operations. The Operations Lead drives team productivity, coaches for efficiency and performance, and shares responsibility for store metrics, talent development, and leader-on-duty functions.

The position maintains a clean, organized, safe, and efficient stock room and service hub; supports cash office controls and cashier execution; and oversees merchandise handling in line with standard operating procedures and productivity guidelines. It also leads the operations representatives and service hub team, communicates daily assignments, trains and coaches associates, and collaborates with store leaders on staffing and operational needs.

As a key holder and potential opener or closer, the Operations Lead may serve as Leader on Duty, support sales and service engagement, contribute to hiring and peak planning, and manage expenses with attention to payroll and budget guidelines. The role requires a two-year associate degree and at least two years of experience. The anticipated starting base pay is $20.00; individual compensation may vary based on factors including experience, qualifications, education, location, skills, competencies, and proficiency.

Requirements

• Two-year associate degree.
• At least 2 years of experience.
• Prior relevant experience desired.
• Store operations background.
• Demonstrated ability to lead teams.
• Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
• Strong organizational, time-management, and communication skills.

Nice To Haves

• Systems knowledge or exposure, including POS, Word, and Excel.

Responsibilities

• Maintain a clean, organized, and efficient stock room in accordance with operating standards and safety requirements.
• Follow loss prevention policies and inspect back-of-house and sales-floor areas for compliance.
• Follow health and safety procedures, report unsafe conditions or at-risk behaviors, work safely, model safe behaviors, and help reduce risks.
• Maintain the cash office according to policy, including proper signatures, accurate reconciliation, and organization.
• Keep the service hub stocked, uncluttered, and operating effectively.
• Oversee cashier execution and efficiency, with a focus on service delivery.
• Manage inbound freight processing according to standard operating procedures and productivity guidelines, completing shipments within 24 hours of delivery.
• Collaborate with other leaders to replenish the sales floor and move replenishment truck product to the floor.
• Oversee returns processing and assign appropriate quality codes according to standard practices.
• Complete store-to-store and store-to-warehouse transfers in a timely manner.
• Execute omni-channel operations, including FES orders, phone-call management, and RIOs, according to guidelines.
• Lead operations representatives and the service hub team in daily tasks.
• Prepare and communicate daily task assignments, and use team members’ knowledge and strengths to support their development.
• Support and train associates on standards, processes, company policies, and procedures.
• Work collaboratively and respectfully with team members and customers from varied backgrounds.
• Recommend staffing and schedule adjustments to meet work requirements.
• Address day-to-day operational employee issues or conflicts within defined parameters and company policies, under supervisor direction.
• Provide timely input, feedback, and coaching; refer performance concerns to store management for the performance management process.
• Support achievement of financial measures and area-specific metrics.
• Serve as a key holder and potential store opener or closer as required.
• Act as Leader on Duty and coach representatives in the moment to improve sales and service engagement.
• May assist with interviews and provide input on hiring decisions.
• Contribute to peak planning, preparation, and readiness.
• Manage expenses and ensure appropriate resource use and adherence to budget guidelines, with a focus on payroll.

Benefits

• The company describes a benefits package with programs and perks designed to support employees’ health and financial goals, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree