Operations Lead - Outlet Store - Nashua, NH
About The Position
L.L.Bean is seeking a temporary, full-time Operations Lead for its outlet store in Nashua, New Hampshire. The Operations Lead is the primary business owner of the stock room and cash wrap, overseeing shipment receiving and processing, returns, transfers, and omnichannel operations. The role drives team productivity and efficiency through coaching and has total-store responsibilities, including metric achievement, talent development, and serving as Leader on Duty. The Operations Lead maintains safe, organized, and efficient back-of-house and service hub operations; supports cashier execution and service delivery; manages inbound freight, replenishment, returns, and transfers; and ensures omnichannel work is completed according to guidelines. The role leads and develops the operations and service hub team, supports store financial and operational goals, and helps manage staffing, expenses, and payroll.
Requirements
- Two-year associate degree.
- At least 2 years of experience.
- Prior relevant experience desired.
- Store operations background.
- Demonstrated ability to lead teams.
- Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
- Excellent organizational, time-management, and communication skills.
Nice To Haves
- Systems knowledge and exposure, such as POS, Word, and Excel.
Responsibilities
- Maintain a clean, organized, and efficient stock room in accordance with operating standards and safety requirements.
- Follow loss-prevention policies and inspect back-of-house and sales-floor areas for compliance.
- Follow safety policies, report unsafe conditions or at-risk behaviors, work safely, model safe behavior, and help reduce risks.
- Maintain the cash office according to policy, including proper signatures, accurate reconciliation, and organization.
- Ensure the service hub is stocked, uncluttered, and operating effectively.
- Oversee cashier execution and efficiency, with a focus on service delivery.
- Process inbound freight according to standard operating procedures and productivity guidelines, completing shipments within 24 hours of delivery.
- Collaborate with other leaders to replenish the sales floor and move replenishment truck product to the floor.
- Oversee returns processes and assign appropriate quality codes.
- Complete store-to-store and store-to-warehouse transfers in a timely manner.
- Oversee omnichannel operations, including FES orders, phone call management, and RIOs, according to guidelines.
- Lead the operations representatives and service hub team in daily tasks and communicate task responsibilities.
- Support and train associates on standards, processes, company policies, and procedures.
- Foster team growth and development, and work collaboratively and respectfully across differences.
- Recommend staffing or schedule adjustments to meet work requirements.
- Address day-to-day operational employee issues and conflicts within defined parameters and under supervisor direction; provide in-the-moment feedback and coaching, and refer performance concerns to store management.
- Contribute to achievement of financial measures and area-specific metrics.
- Serve as a key holder and potential store opener or closer as required, and act as Leader on Duty.
- Coach representatives in the moment to improve sales and service engagement.
- May assist with interviews and provide input into hiring decisions.
- Contribute to peak planning, preparation, and readiness.
- Manage expenses and use of resources in accordance with budget guidelines, with a focus on payroll.
Benefits
- Benefits package with programs and perks designed to support health and financial goals.
- Programs and support intended to promote work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
