Operations Lead

Saltbox•Denver, CO

3h•$20 - $23•Onsite

About The Position

Saltbox makes the hardest parts of running a small online business simple. Our workspaces bring together flexible warehouse suites, offices, and hands-on logistics support — all designed to help eCommerce entrepreneurs scale with confidence. Our members run businesses across Fashion & Apparel, Health & Beauty, Electronics, Household Goods, and more. When you join Saltbox, you're not just joining a company — you're helping real small business owners in your own backyard succeed. We’re looking for a full-time Operations Lead to hold the day-to-day standard at one of our Saltbox locations. This isn’t a task-doer role — it’s a leader-in-motion role. You run the shift. You direct the team. You stay close to members. You’re the person who turns the systems and standards your Location Manager has built into reality, every open and every close. The right person for this role is a hands-on operator with leadership instinct. You know how to get the work done yourself, and you know when the right move is to coach someone else through it. You don’t wait to be told something’s off — you catch it and you act.

Requirements

2+ years leading a team in an operations, retail, hospitality, warehouse, or similar environment — you’ve run a shift and held a bar
A leadership mindset — you get more satisfaction from a team that runs well than from doing all the work yourself
Comfort with physical, hands-on work — you'll be on the floor every day and that's part of the deal
Experience in warehousing, fulfillment, retail, or a similar environment — you know how these operations work
You can switch gears quickly — one hour you're processing a shipment, the next you're walking a prospective member through the space
Strong communicator — you give feedback directly, you keep the LM in the loop, and you don't let things fester
Comfortable with (or willing to learn) tools like Slack, Parsel, Shopify, or shipping platforms
Ability to lift up to 50 lbs with reasonable accommodation

Responsibilities

Run the day — open and close the location, deploy the team, and keep the building moving to Saltbox standard
Own the operational readiness of the building — cleanliness, safety, member-facing spaces, equipment checks, vendor coordination
Gives real-time feedback — doesn't let gaps accumulate, addresses issues directly with individuals
Own daily checklists and audits — don’t wait for something to break; catch it early
Keep your Location Manager in the loop — flag what’s off early, bring solutions where you can, escalate where it needs authority
Direct the team in real time — set expectations for the shift, assign tasks, and hold the standard
Coach in the moment — catch issues before they become patterns, and give feedback that makes people better
Train new team members and ensure they’re hitting the expected level of capability before operating on their own
Be the first point of support for the team — the person they go to for day-to-day questions, blockers, and judgment calls
Engages with members on the floor every day — answers questions, solves problems, and escalates when it needs to go higher
Conducts tours and supports new member onboarding — makes sure the first experience is a good one
Owns service onboarding and ongoing support—ensures members are effectively set up, understand how to use services, and are actively supported through early adoption and account management
Steps in for higher-level member conversations when the LM needs a trusted partner
Use Pulse and reporting tools to audit team output, track service execution, and identify gaps in performance or consistency
Monitor demand vs. capacity — understand service volume trends and flag when staffing or scheduling adjustments are needed
Ensure systems are in place for service intake, execution, and completion — no work should live outside of a trackable workflow
Identify inefficiencies and recurring issues — drive process improvements at the root, not just the symptom
Support hiring, training, and staffing decisions based on operational needs and service demand
Use Saltbox’s operational tools every day — Pulse, scheduling systems, reporting platforms — so the shift runs on information, not guesswork
Submit daily reports accurately and on time — your Location Manager and market leadership rely on what you put in
Help your team adopt new tools as Saltbox rolls them out — model the behavior, set the expectation, and hold the bar