Operations Lead

At Home Group•Wichita, KS

13h

About The Position

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects of store operations meet documented company standards designed to drive sales. The OL works across operational processes, including opening, closing, training, and delegating tasks, while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The OL supports staffing effectiveness, task management, customer satisfaction, inventory control, safety, loss prevention, expense control, and the customer experience. The role includes training and coaching team members, communicating through daily interactions and team huddles, and participating in freight processes. The OL processes, sorts, and stocks products, including down stocking and end-cap maintenance, while helping maintain a neat, clean, and organized store. Other duties may be assigned based on business needs. Open availability, including nights and weekends, is required.

Requirements

At least 18 years old.
High School Diploma or equivalent.
A background check will be completed.
Clear and concise communication, including excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
Ability to lift a minimum of 50 pounds and team-lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior.
Acts with integrity and does what is right for team members, customers, and the company.
Creates urgency, promotes teamwork, delegates appropriately, and motivates self and the team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Perform store opening, closing, and Front-End processes accurately and on time, ensuring operational readiness.
Troubleshoot and maintain store conditioning and housekeeping while supporting the security of the building, assets, and team members.
Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and the customer experience.
Support compliance with company timekeeping policies, labor model standards, customer interaction standards, and business metrics.
Plan and execute daily and weekly zone workloads, assign tasks, and ensure work is completed efficiently and on time to support store, department, sales, and guest-engagement goals.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Drive productivity by training, coaching, planning, monitoring, and appraising results.
Use daily interactions and team huddles to communicate and teach topics that support the customer experience.
Participate in freight processes for incoming freight and transitions.
Process freight, sort and stock products on shelves, down stock, and maintain end caps.
Maintain a neat, clean, and organized store.
Perform other duties assigned based on business needs.