Operations Lead

At Home Group•Manchester, CT

About The Position

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by maintaining documented company standards designed to drive sales. The role oversees operational processes, including opening, closing, training, and task delegation, while modeling ethical conduct, safety, and compliance. It involves working throughout a warehouse-format store and handling vigorous lifting, carrying, moving, and stocking duties. The Operations Lead helps ensure the store is operationally ready, supports staffing effectiveness and task execution, and contributes to customer satisfaction, inventory control, safety, loss prevention, expense control, and productivity. The role also participates in freight processing and maintains an organized, clean store. Open availability for nights and weekends is required.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise verbal and written communication and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls and to reach with hands and arms.
Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and the team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Perform store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness.
Provide troubleshooting, store conditioning, and housekeeping while helping protect the security of the building, assets, and team members.
Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and the customer experience.
Support compliance with company timekeeping policies, labor model standards, customer interaction standards, and business metrics.
Plan and execute daily and weekly zone workloads, assign tasks, and ensure work is completed efficiently and on time in support of store, department, and sales goals and guest engagement.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and the customer experience.
Drive productivity through training, coaching, planning, monitoring, and appraising results.
Use daily interactions and team huddles to communicate and teach topics that support the customer experience.
Participate in freight processes for incoming freight and transitions.
Process freight, sort and stock products, down stock, maintain end caps, and keep the store neat, clean, and organized.
Perform other duties assigned based on business needs.