Operations Lead

At Home Group•Asheville, NC

About The Position

The Operations Lead supports store processes and an active selling culture by ensuring that store operations are maintained to documented company standards designed to drive sales. Reporting to the Assistant Store Manager, the Operations Lead works across opening, closing, training, task delegation, freight, and other operational processes while demonstrating ethical conduct, safety, and compliance. The role requires routinely moving around a warehouse-format store and handling and stocking merchandise. The Operations Lead supports customer satisfaction, inventory control and shrink reduction, safety, loss prevention, expense control, and the customer experience so the store can operate effectively and profitably. The role also drives team productivity through training, coaching, planning, monitoring, and appraising results, and uses daily interactions and team huddles to communicate and teach topics that support the customer experience. Other duties may be assigned based on business needs.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends is specified.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods, and to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
Ability to create a sense of urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Perform store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness.
Troubleshoot operational issues and maintain store conditioning and housekeeping while helping secure the building, assets, and team members.
Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and customer experience, while following timekeeping policies, labor model standards, customer interaction standards, and business metrics.
Plan and execute daily and weekly zone workloads and assign tasks to support store, department, and sales goals and guest engagement; ensure tasks are completed efficiently and on time.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Drive productivity by training, coaching, planning, monitoring, and appraising results.
Use daily interactions and team huddles to communicate and teach or train topics that support the customer experience.
Participate in freight processes for incoming freight and transitions.
Process freight; sort and stock products, including down stocking and end-cap maintenance; and maintain a neat, clean, and organized store.
Perform other duties assigned based on business needs.