Operations Lead

At Home Group • Clarksville, TN

3d

About The Position

The Operations Lead supports store processes and an active selling culture by ensuring that operations meet documented company standards designed to drive sales. Reporting to the Assistant Store Manager, the role includes opening and closing, training, task delegation, freight processing, stocking, and maintaining operational readiness. The Operations Lead demonstrates ethical conduct, safety, and compliance, and helps the store operate effectively and profitably while supporting a positive customer experience. The role involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• A background check will be completed.
• Clear and concise verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
• Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
• Ability to use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
• Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
• Ability to work effectively independently and within a team.
• Strong attention to detail, including standards, processes, and marketing.
• Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
• Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
• Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
• Flexible and creative, with the ability to manage multiple tasks as business priorities shift.

Responsibilities

• Perform store opening, closing, and Front-End processes accurately and on time; ensure operational readiness, troubleshoot issues, maintain store condition and housekeeping, and help secure the building, assets, and team members.
• Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and the customer experience, while following company timekeeping policies, labor model standards, customer interaction standards, and business metrics.
• Plan and execute daily and weekly zone workloads, assign tasks to support store, department, and sales goals and guest engagement, and ensure tasks are completed efficiently and on time.
• Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
• Drive productivity through training, coaching, planning, monitoring, and appraising results.
• Use daily interactions and team huddles to communicate and teach or train topics that support the customer experience.
• Participate in freight processes for incoming freight and transitions; process, sort, and stock products, including down stocking and end-cap maintenance.
• Maintain a neat, clean, and organized store.
• Perform other duties assigned based on business needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED