Operations Lead - AdventHealth Sports Park at Bluhawk

The Sports Facilities Companies • Overland Park, KS

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About The Position

The Operations Lead provides excellent guest service to all stakeholders and helps create a memorable facility experience at AdventHealth Sports Park at Bluhawk. The role includes event and supervisory responsibilities, including setup, teardown, and assistance with event execution. It also supports daily operations, preventive maintenance, and facility upkeep. This is a part-time, non-exempt position in the Events Department.

Requirements

• Flexible work schedule, including nights, weekends, holidays, and long hours, with regular attendance.
• Excellent verbal and written communication skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with outstanding organizational skills.
• Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
• Respectful and friendly demeanor.
• Ability to work well with others.
• Personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.
• Must be age 18 or older.
• Ability to lift 50 pounds waist high.
• Ability to sit or stand for extended periods and squat, stoop, or bend.

Nice To Haves

• Previous supervisory experience.
• Basic understanding of ice, arcade, turf/court sports, event, and/or facility operations.

Responsibilities

• Serve as an Operations Team shift lead.
• Assist with training and monitoring quality control for the Operations Department.
• Perform setup and teardown duties according to event and program event operation worksheet (EOW) specifications.
• Perform invoice reconciliation.
• Assist with preventive maintenance work.
• Help monitor the quality of vendor performance.
• Communicate issues and relevant updates to the direct supervisor.
• Greet and serve guests and stakeholders according to Guest 1st Service model standards.
• Act as a liaison between the venue and guests.
• Help ensure the facility is clean, safe, and guest-ready.
• Help maintain and keep inventory of departmental and facility assets.
• Help ensure facility equipment is in proper working order.
• Help identify and mitigate safety issues throughout the facility.
• Assist with medical and security issues according to Emergency Action Plan training standards.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed