Operations & Quality Manager (Head of Operations & Quality Control)

Herbal Goodness•McKinney, TX

1d•Onsite

About The Position

Herbal Goodness is seeking an exceptional, experienced Operations Lead & Quality Control Manager to help drive the next phase of our growth. This is not a traditional operations role. We are looking for an experienced builder, strategist, AI and tech-enthusiast, and operator who can help transform a fast-growing wellness company into a world-class organization with scalable systems, operational excellence, and strong profitability. You will serve as the operational leader responsible for driving manufacturing, supply chain, inventory management, warehouse operations, fulfillment, quality systems, and process improvement. Working closely with the Chief of Staff and CEO, you will play a key role in helping Herbal Goodness scale efficiently while maintaining our commitment to quality, compliance, and customer satisfaction. If you are a self-driven leader who is passionate about operational excellence, enjoys learning, loves AI and technology, thrives in fast-paced environments, enjoys building systems from the ground up, and has experience in the neutraceuticals, food, beverage, or consumer packaged goods (CPG) industries, we would love to hear from you.

Requirements

5–7+ years of leadership experience in: Consumer Packaged Goods (CPG), Dietary Supplements, Nutraceuticals, Food & Beverage Manufacturing, Related industries
Strong understanding of: FDA 21 CFR Part 111, cGMP requirements, Quality systems, AI for Inventory management, AI and Supply chain operations, Demand planning, ERP systems
Proven experience building teams and systems.
Strong project management and execution capabilities.
Excellent communication and organizational skills.
Builder Mindset: Enjoy creating order from complexity, helping build the operational foundation for a company entering its next phase of growth.
Comfortable operating in an entrepreneurial environment while bringing structure, discipline, and scalability.

Responsibilities

Serve as the operational partner to the Chief of Staff and CEO.
Participate in strategic planning and execution of short-, medium-, and long-term company objectives.
Translate the company vision into operational execution plans.
Lead cross-functional initiatives that drive business growth and scalability.
Develop and monitor operational KPIs, scorecards, and reporting systems.
Identify opportunities to improve productivity, efficiency, and profitability.
Drive a culture of accountability, ownership, and continuous improvement.
Lead initiatives to reduce Cost of Goods Sold (COGS) and improve gross margins.
Identify opportunities for operational efficiencies across procurement, manufacturing, warehousing, and fulfillment.
Support inventory reduction initiatives while maintaining service levels and product availability.
Lead and oversee internal tea and liquid manufacturing operations.
Develop production schedules and capacity planning processes.
Ensure operational readiness for future manufacturing expansion.
Oversee warehouse operations, facility organization, safety, and process optimization.
Improve warehouse layout, inventory flow, and productivity.
Establish scalable systems to support future growth.
Ensure compliance with FDA regulations and dietary supplement manufacturing requirements.
Drive implementation and adherence to FDA 21 CFR Part 111 standards.
Maintain and improve quality management systems.
Support internal audits, supplier audits, and regulatory inspections.
Lead and support efforts to obtain and maintain: cGMP Certification, Organic Certification, SQF Certification, Other relevant quality certifications.
Own and optimize ERP implementation across manufacturing, warehousing, inventory, and fulfillment operations.
Ensure data accuracy and process consistency across systems.
Lead forecasting and inventory planning activities.
Minimize stock-outs while reducing excess inventory.
Improve inventory turns and cash flow performance.
Develop and manage relationships with suppliers and contract manufacturers.
Negotiate favorable pricing and service agreements.
Ensure supplier compliance and quality standards.
Establish strong inventory control processes.
Drive inventory accuracy through cycle counts and reconciliation.
Manage inventory reductions and discontinued-product initiatives.
Oversee direct-to-consumer (DTC), Amazon, Walmart, wholesale, and retail fulfillment.
Improve shipping efficiency and customer satisfaction.
Monitor freight costs and logistics performance.
Lead warehouse, fulfillment, manufacturing, customer service, and supply chain teams.
Recruit, develop, coach, and retain high-performing team members.
Foster a culture of accountability and ownership.
Develop departmental KPIs and EOS Rocks.
Conduct regular performance reviews and coaching sessions.
Ensure alignment between departmental goals and company objectives.
Build and maintain scalable Standard Operating Procedures (SOPs).
Drive process documentation and operational consistency.
Support continuous improvement initiatives throughout the organization.