Operations & Quality Manager (Head of Operations & Quality Control)

Herbal Goodness • McKinney, TX

1d • $54,000 - $58,000 • Onsite

About The Position

Herbal Goodness is seeking an exceptional, experienced Operations Lead & Quality Control Manager to help drive the next phase of our growth. This is not a traditional operations role. We are looking for an experienced builder, strategist, AI and tech-enthusiast, and operator who can help transform a fast-growing wellness company into a world-class organization with scalable systems, operational excellence, and strong profitability. You will serve as the operational leader responsible for driving manufacturing, supply chain, inventory management, warehouse operations, fulfillment, quality systems, and process improvement. Working closely with the Chief of Staff and CEO, you will play a key role in helping Herbal Goodness scale efficiently while maintaining our commitment to quality, compliance, and customer satisfaction. If you are a self-driven leader who is passionate about operational excellence, enjoys learning, loves AI and technology, thrives in fast-paced environments, enjoys building systems from the ground up, and has experience in the neutraceuticals, food, beverage, or consumer packaged goods (CPG) industries, we would love to hear from you.

Requirements

• 5–7+ years of leadership experience in CPG, Dietary Supplements, Nutraceuticals, Food & Beverage Manufacturing, or related industries.
• Strong understanding of FDA 21 CFR Part 111.
• Strong understanding of cGMP requirements.
• Strong understanding of quality systems.
• Strong understanding of AI for Inventory management.
• Strong understanding of AI and Supply chain operations.
• Strong understanding of Demand planning.
• Strong understanding of ERP systems.
• Proven experience building teams and systems.
• Strong project management and execution capabilities.
• Excellent communication and organizational skills.
• Builder Mindset: enjoys creating order from complexity, comfortable operating in an entrepreneurial environment while bringing structure, discipline, and scalability.

Responsibilities

• Serve as the operational partner to the Chief of Staff and CEO.
• Participate in strategic planning and execution of short-, medium-, and long-term company objectives.
• Translate the company vision into operational execution plans.
• Lead cross-functional initiatives that drive business growth and scalability.
• Develop and monitor operational KPIs, scorecards, and reporting systems.
• Identify opportunities to improve productivity, efficiency, and profitability.
• Drive a culture of accountability, ownership, and continuous improvement.
• Lead initiatives to reduce Cost of Goods Sold (COGS) and improve gross margins.
• Identify opportunities for operational efficiencies across procurement, manufacturing, warehousing, and fulfillment.
• Support inventory reduction initiatives while maintaining service levels and product availability.
• Lead and oversee internal tea and liquid manufacturing operations.
• Develop production schedules and capacity planning processes.
• Ensure operational readiness for future manufacturing expansion.
• Oversee warehouse operations, facility organization, safety, and process optimization.
• Improve warehouse layout, inventory flow, and productivity.
• Establish scalable systems to support future growth.
• Ensure compliance with FDA regulations and dietary supplement manufacturing requirements.
• Drive implementation and adherence to FDA 21 CFR Part 111 standards.
• Maintain and improve quality management systems.
• Support internal audits, supplier audits, and regulatory inspections.
• Lead and support efforts to obtain and maintain cGMP Certification, Organic Certification, SQF Certification, and other relevant quality certifications.
• Own and optimize ERP implementation across manufacturing, warehousing, inventory, and fulfillment operations.
• Ensure data accuracy and process consistency across systems.
• Lead forecasting and inventory planning activities.
• Minimize stock-outs while reducing excess inventory.
• Improve inventory turns and cash flow performance.
• Develop and manage relationships with suppliers and contract manufacturers.
• Negotiate favorable pricing and service agreements.
• Ensure supplier compliance and quality standards.
• Establish strong inventory control processes.
• Drive inventory accuracy through cycle counts and reconciliation.
• Manage inventory reductions and discontinued-product initiatives.
• Oversee direct-to-consumer (DTC), Amazon, Walmart, wholesale, and retail fulfillment.
• Improve shipping efficiency and customer satisfaction.
• Monitor freight costs and logistics performance.
• Lead warehouse, fulfillment, manufacturing, customer service, and supply chain teams.
• Recruit, develop, coach, and retain high-performing team members.
• Foster a culture of accountability and ownership.
• Develop departmental KPIs and EOS Rocks.
• Conduct regular performance reviews and coaching sessions.
• Ensure alignment between departmental goals and company objectives.
• Build and maintain scalable Standard Operating Procedures (SOPs).
• Drive process documentation and operational consistency.
• Support continuous improvement initiatives throughout the organization.

Benefits

• Make an Impact: Help shape the future of a purpose-driven wellness company committed to changing lives through health and education.
• Build Something Meaningful: Play a key role in scaling manufacturing, operations, and supply chain systems that will support significant long-term growth.
• Growth Opportunity: Work directly with senior leadership and gain exposure to strategic initiatives, business scaling, acquisitions, operational transformation, and future exit planning.
• Mission-Driven Culture: Join a passionate, entrepreneurial team that values innovation, accountability, excellence, continuous learning, and social impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed