Operations Key Account Manager

Traffic Tech Inc.•Miami, FL

4d•Onsite

About The Position

Working out of our Miami office, we are looking for our next Key Account Manager Air & Ocean Exports. Working within the Operations team, you will be responsible for managing key customer account while directly overseeing the execution of their shipments. This is a hands-on operational role requiring strong expertise in U.S. export processes across both air and ocean freight. You will act as the main point of contact for assigned accounts, ensuring shipments are executed efficiently, issues are proactively managed, and service expectations are consistently exceeded.

Requirements

Minimum 5+ years of experience in freight forwarding operations
Strong operational experience in U.S. air and ocean exports (required)
Hands-on experience with CargoWise (required)
Strong understanding of export documentation, AES, and regulatory requirements
Ability to manage multiple shipments and priorities in a fast-paced environment
Excellent problem-solving and decision-making skills
Strong communication skills with both customers and internal teams
High level of ownership and accountability

Nice To Haves

Import experience is a plus

Responsibilities

Manage day-to-day operations for key customer accounts, including both air and ocean export shipments
Coordinate bookings, documentation, and execution from pickup through final departure
Ensure compliance with U.S. export regulations, AES filings, and customer-specific requirements
Act as the primary point of contact for customers, providing timely updates and solutions
Troubleshoot operational challenges and implement corrective actions quickly
Work closely with internal teams (warehouse, dispatch, pricing, compliance) to ensure smooth execution
Maintain accurate and complete shipment data within CargoWise
Monitor shipment timelines and proactively address delays or service risks
Support process improvements and help standardize operations for assigned accounts
Build strong relationships with customers and internal stakeholders