About The Position

As a Business Operations Intern of the NAM OM&U Business Operations Organization, you will be an active contributor to the Services Turnaround and the Customer Management transformation. This role involves providing direct support to Customer Performance Directors, maintaining and improving data management systems, developing reporting templates, and supporting operational dashboards. You will also partner with the Customer Performance team to define and implement standard work protocols, establish standard operating procedures, and assist in the rollout of new processes. Additionally, you will act as a key operational resource, facilitate the collection and aggregation of performance data, help maintain operational rhythms, and collaborate cross-functionally to ensure operational processes support the overarching goals of the Customer Performance organization.

Requirements

  • Students must be currently enrolled in a full-time undergraduate or graduate program from an accredited university.
  • Eligible Majors: Data Analytics, Supply Chain Management / Logistics, Business Administration, Project Management, or related.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.) and data visualization tools
  • Strong communication skills and the ability to work effectively within a matrixed team environment
  • Demonstrated ability to manage data, generate reports, and improve administrative or operational processes
  • Experience in operations, data management, project coordination, or a related support role

Nice To Haves

  • Experience in the power, energy, or industrial services industry.
  • Familiarity with Lean methodologies, continuous improvement, or process mapping.
  • Strong analytical mindset with a focus on attention to detail and data integrity.
  • Project management experience or certification

Responsibilities

  • Provide direct support to Customer Performance Directors to ensure operational consistency and high-quality reporting.
  • Maintain and improve data management systems to ensure accuracy, transparency, and accessibility of key performance metrics.
  • Develop and streamline reporting templates to provide leadership with actionable insights regarding customer outcomes.
  • Support the development and maintenance of operational dashboards to track project health and contract performance.
  • Partner with the Customer Performance team to define and implement standard work protocols.
  • Establish and document standard operating procedures to ensure uniform execution across the organization.
  • Support the Customer Performance transformation roadmap by identifying areas for process simplification and waste reduction.
  • Assist in the rollout of new processes, ensuring team alignment and adherence to established standard work.
  • Act as a key operational resource for the Customer Performance Management organization.
  • Facilitate the collection and aggregation of performance data for recurring customer report-outs.
  • Help maintain operational rhythms, ensuring that key performance reviews are scheduled, prepared for, and documented effectively.
  • Collaborate cross-functionally to ensure that operational processes support the overarching goals of the Customer Performance organization.

Benefits

  • Relocation Assistance
  • Housing Allowance
  • Employee Assistance Program
  • GE Vernova Retirement Savings Plan (RSP) after their accumulated service reaches 90 days
  • Medical, dental, vision, and prescription drug coverage
  • Health Coach from GE Vernova, a 24/7 nurse-based resource
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • Access to Fidelity resources and financial planning consultants
  • Tuition assistance
  • Adoption assistance
  • Paid parental leave
  • Disability benefits
  • Life insurance
  • 12 paid holidays
  • 40 hours of personal business time
  • 160 hours of personal illness and caregiving time
  • Two weeks of annual vacation (which may be pro-rated based on start date)
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