Operations In-Training

1-800-Got-Junk?•Prairieville, LA

12d

About The Position

Join Southwind’s Field Sales & Service Team, the highest-performing 1-800-GOT-JUNK? franchise group, to deliver professional, on-time junk-removal service and exceptional customer experiences. The Customer Experience Leader (Operations In-Training) role provides training across operational levels and is designed to fast-track the employee from Customer Experience Leader to Operations. The role involves overseeing daily logistics, route planning, and scheduling, and managing drivers and crew members to support excellent service delivery and business goals. Work includes customer service and sales, leading truck crews, junk removal, operational performance monitoring, local outreach, and ongoing recorded role-play training. The job is full-time in Prairieville, Louisiana, with four weekday shifts and one weekend shift. Pay is $22–$24 per hour, with profit share, tips, and performance-based bonuses.

Requirements

At least 1 year of experience in logistics, KPIs, sales, dispatch, fleet, and/or management.
At least 21 years of age.
Valid driver's license, required for insurance purposes.
Strong leadership and team-building skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to work in trucks as needed.
Ability to repeatedly lift at least 75 pounds.
Proficiency in Microsoft Office and operational software.
Strong customer service experience.
Clear, professional, and solution-driven communication.
Reliable, coachable, adaptable, personable, positive, and service-oriented.

Nice To Haves

Experience in delivery, warehouse, retail, hospitality, sales, customer service, or general labor.

Responsibilities

Deliver exceptional customer service with a positive attitude.
Lead, train, and motivate drivers and crew members at client sites to ensure efficient and safe truck operations.
Drive and load trucks safely.
Perform heavy and light lifting to remove junk from residential and commercial locations.
Oversee daily logistics, route planning, and scheduling.
Manage daily operations and monitor and improve operational performance and customer satisfaction metrics.
Collaborate with marketing on local outreach and customer acquisition.
Participate in daily recorded role-play scenarios for ongoing training, skill development, and performance improvement.
Close on-site sales and maximize job value.