Operations Improvement Analyst

National Express•Warrenville, IL

About The Position

The Operations Improvement Analyst implements process improvement initiatives and promotes a culture of continuous improvement. Serving as the primary liaison between Customer Service Center operations and corporate teams, this role partners with regional management to assess process compliance, monitor performance metrics, improve system efficiency, and execute performance excellence programs and action plans that strengthen adherence to standard operating procedures and operational effectiveness. Summit School Services is committed to transportation safety, quality transportation, outstanding customer service, positive employee relations, and protecting and safeguarding children and passengers. The company states that it is an equal employment opportunity employer and that employment decisions are based on business needs, job requirements, and individual qualifications.

Requirements

One to four years of experience with increasing levels of responsibility.
Able to handle multiple, complex priorities and balance needs according to business impact.
Strong business and technical skills in operational improvement.
Knowledge and expertise in developing communication plans and strategies to facilitate rollout of goals and action plans.
Systemic problem solver who implements solutions to address root-cause problems.
Able to create an environment that encourages and rewards teamwork and collaboration.
Able to set clear expectations and track and communicate results.
Strong written, oral, communication, and facilitation skills.
Able to convey information in understandable terms at all levels of the organization and through proper channels.
Creative and change-oriented continuous improvement process skills.
Assertive, energetic, and a self-starter; able to work with little supervision or in a team environment.
Proficient in Microsoft Word, Excel, PowerPoint, and PowerBI.
Ability to travel up to 50%.

Nice To Haves

Experience in process improvement or student transportation.

Responsibilities

Drive operational improvement programs to reduce costs and improve quality and service levels.
Review current processes and identify and capture opportunities to improve operational efficiency, including tracking barriers to performance efficiency, improving data integrity, and developing improvement plans.
Support field operations through issue resolution and guidance.
Collaborate with cross-functional teams, including IT, Finance, Payroll, HR, and Legal, to resolve issues and implement solutions.
Manage projects for initiatives within the Operational Improvement organization as needed.
Develop and implement tools to drive operational efficiency and quality improvements.
Assist in creating training materials for tools and processes.
Train location staff and leadership teams on tools that drive operational efficiency and quality improvements.
Change behaviors through continuous improvement coaching.
Assist in maintaining the company’s standard operating procedures and support their sustainable implementation.
Partner with operational and corporate leaders to ensure successful implementation of process improvement initiatives.
Support the maximization and effective use of existing systems and reports.