Process Improvement Analyst

QTS Data Centers•Atlanta, GA

About The Position

The Process Improvement Analyst in the Sales Operations team improves sales processes, ensures data integrity, and identifies opportunities for tool and system automation. Success is measured by increased sales process efficiency, faster quote-to-cash, and scalability across the sales process. The role requires strong process improvement skills, the ability to deliver business results efficiently, and effective use of project management tools to plan, guide, monitor, and document project activities. It also requires analytical, communication, and interpersonal skills and the ability to contribute in a team environment. The analyst works across teams and organizations globally to improve processes, implement solutions, reduce waste, and support business transformation strategies that drive financial and operational improvements. The role analyzes business systems and software solutions to improve the efficiency and effectiveness of current and future work processes, while developing cross-functional partnerships to achieve team and company objectives.

Requirements

At least four years of experience in Sales Operations, Operations Analysis, or Process Improvement functions.
Understanding of systems integrations and implementation.
Ability to execute deliverables efficiently.
Bachelor’s degree in computer science, business analytics, information systems, or a similar technical field, or equivalent professional experience.
Excellent interpersonal skills and ability to interface with all levels of the organization.
Highly analytical.
Self-directed and driven to accomplish goals and meet deadlines in a fast-paced environment.
Proven problem-solving experience.
Self-starter with a positive, team-oriented outlook, comfort working across functional boundaries, and a high energy level.

Nice To Haves

Master’s degree in Business Administration.
Experience with Salesforce CRM, CPQ, and Tableau.
Prior experience in a data center or real estate environment.

Responsibilities

Evaluate and refine sales processes, methodologies, and workflows to improve efficiency, productivity, and effectiveness.
Lead and execute documentation efforts covering processes and system information, including sales stages and processes, acceptance criteria, Salesforce technical requirements, functional specifications, data flow diagrams, high-level test cases, requirements traceability matrices, flow charts, wireframes or mockups, user stories, and use cases.
Implement best practices and standardized procedures to enhance sales operations and streamline sales cycles.
Identify bottlenecks, gaps, and inefficiencies in the sales process and develop solutions.
Work across teams and organizations globally to drive process improvements, implement solutions, and reduce process waste.
Drive and implement business transformation strategies and plans for internal clients to achieve financial and operational improvements.
Analyze business systems and software solutions to increase the efficiency and effectiveness of work processes for current and future business needs.
Develop and strengthen cross-functional partnerships to complete team and company objectives.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave.
Military leave assistance and military benefits package.
QTS scholarship for employee dependents.
Wellness program.
Bonus eligibility; the job may also be eligible for equity.
Stock Purchase Plan.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.
Holiday compensation when working on paid holidays.