Analyst, Process Improvement

LUMA Energy•Santurce-NEOS, PR

2d•Hybrid

About The Position

Facilitates, documents, and maintains business and project management processes, standards, and procedures while analyzing current practices to identify gaps and design future state improvements. Measures performance and recommends optimizations that strengthen operational effectiveness and ensure compliance. Assesses Capital Programs’ project management and business processes by analyzing current‑state practices, identifying gaps, and comparing against best practices; recommends actionable strategies to refine processes and guide future‑state design. Designs and develops process organizational process assets -including processes, standards, and procedures- and evaluates and maintains them to ensure they reflect current operational needs and support future enhancements. Monitors processes, standards, tools, forms, and templates to identify short‑ and long‑term improvement opportunities; compares performance against industry best practices and tracks the effectiveness of implemented changes. Identifies regulatory and legislative gaps, prepares recommendations for PMO review, corroborates auditor requests by ensuring their recommendations are integrated, and reviews cross‑functional standards adherence with the Senior Manager, PMO to maintain compliance and alignment. Reports process‑improvement status and outcomes to the Senior Manager, PMO and maintains effective relationships with business process owners, project management teams, and other stakeholders to ensure alignment and support throughout improvement efforts. Prepares training content and approaches in partnership with the training area for workshops on new or modified processes, ensuring materials effectively support adoption and understanding. Identifies functional requirements and supports the implementation of Project Management software tools that enhance project transparency and reporting, while interpreting and incorporating other departments’ data and analytics needs. Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations. Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services. Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Requirements

Bachelor’s degree in Industrial Engineering, Project Management, Business Administration or related field.
3 years’ experience in technical writing or working with documents, policies, SOP creation and implementation.
3 years’ experience in process improvement.
1 year of experience in project management.
Experience in data analysis, reporting, process improvement, business strategic support (interpreting key performance indicators (KPIs), metrics, forecast, statistical results) and other analytical functions.
Experience using business systems or analytic platforms.
Experience with Six Sigma and Lean management.
Associate’s degree in Industrial Engineering, Project Management, Business Administration or related field may substitute when accompanied by a minimum of 5 years of experience performing similar functions and at least 3 years of experience performing a previous Analyst role.
High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Analyst role.
Process Development: Ability to design, map, and document business processes using standard methodologies. Evaluates current workflows to identify gaps and develops clear, efficient future‑state processes that support operational consistency and stakeholder adoption.
Project Management Tools: Knowledge and experience with project management software tools support the responsibilities around identifying functional requirements and enabling transparency/reporting.
Lean & Process Optimization: Knowledge and experience with Six Sigma, VSM, Kaizens, DMAIC, and Lean management support process evaluation, redesign, and continuous improvement.
Analytical Thinking: Superior analytical and problem‑solving abilities directly align with assessing gaps, analyzing processes, designing solutions, and measuring effectiveness.
Communication Skills: Excellent verbal and written communication skills (Spanish and English) are essential for reporting to leadership, presenting recommendations, facilitating workshops, and cross‑functional collaboration.
Valid Driver's License

Nice To Haves

Experience in an energy utility or EPC environment would be considered an asset.
Experience working within a Project Management Office would be considered an asset.
Project Management Professional (PMP) or Program Management Professional (PgMP) certification is preferred.

Responsibilities

Assesses Capital Programs’ project management and business processes by analyzing current‑state practices, identifying gaps, and comparing against best practices; recommends actionable strategies to refine processes and guide future‑state design.
Designs and develops process organizational process assets -including processes, standards, and procedures- and evaluates and maintains them to ensure they reflect current operational needs and support future enhancements.
Monitors processes, standards, tools, forms, and templates to identify short‑ and long‑term improvement opportunities; compares performance against industry best practices and tracks the effectiveness of implemented changes.
Identifies regulatory and legislative gaps, prepares recommendations for PMO review, corroborates auditor requests by ensuring their recommendations are integrated, and reviews cross‑functional standards adherence with the Senior Manager, PMO to maintain compliance and alignment.
Reports process‑improvement status and outcomes to the Senior Manager, PMO and maintains effective relationships with business process owners, project management teams, and other stakeholders to ensure alignment and support throughout improvement efforts.
Prepares training content and approaches in partnership with the training area for workshops on new or modified processes, ensuring materials effectively support adoption and understanding.
Identifies functional requirements and supports the implementation of Project Management software tools that enhance project transparency and reporting, while interpreting and incorporating other departments’ data and analytics needs.
Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.