Operations + Front Bar Lead

Face Foundrié•Phoenix, AZ

12h•Onsite

About The Position

FACE FOUNDRIÉ is an efficient, effective focused facial bar offering affordable, approachable and accessible skincare in a modern, inclusive environment. It specializes in facials, lashes, brows and skincare, and aims to redefine the skincare services industry through innovative, cutting-edge services. The brand has more than 90 locations and continues to expand nationwide. The Operations + Front Bar Lead supports the Manager with daily store operations, team training, sales performance, marketing, content creation and event coordination. The role helps provide exceptional customer service, maintain FACE FOUNDRIÉ standards, grow client retention and bookings, and promote the brand through local and national initiatives.

Requirements

1–2 years of prior leadership and/or marketing experience.
Availability to work onsite events, including nights and weekends.

Responsibilities

Greet guests in a timely and friendly manner.
Assist the Manager with scheduling needs, daily cuts, and assigning team breaks.
Assist with inventory counts, product ordering, Amazon orders, and receiving products.
Maintain a high level of Skin ID cards to support client education and retention.
Achieve store and individual sales goals.
Monitor professional and retail product inventory and supply usage.
Coach the team on customer service protocols and ensure a consistent client experience.
Identify opportunities for growth in staffing, average ticket, rebooking, and store sales.
Demonstrate high standards for customer service.
Assist the Manager with handling client escalations at the store level.
Train Front Bar Receptionists to provide exceptional customer service, including selling products, services, and memberships.
Teach new and existing Front Bar Receptionists opening and closing procedures, cleanliness standards, and how to create, update, and maintain task lists.
Assist the Manager in holding the team accountable for service, product, and membership sales.
Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed.
Conduct product, retail, and membership training for Front Bar Receptionists and Estheticians as needed.
Work with the Manager to implement ongoing in-store training.
Meet or exceed financial metrics, including service revenue, average ticket, guest count, guest retention, rebooking, and retail revenue.
Execute marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
Use social media, email campaigns, partnerships, and events to promote national and local promotions and brand initiatives.
Create on-brand social media content.
Ensure print and digital promotional materials are on-brand and approved.
Submit marketing and creative requests as needed.
Plan and execute events to increase brand awareness and client bookings.
Participate in in-store and off-site events to increase brand awareness.