Operations Expert

Express • West Palm Beach, FL

1d

About The Position

The Operations Expert supports a great in-store shopping experience by leading merchandise-flow processes and helping ensure products are available and properly sized. The role works across stockroom operations, fulfillment, checkout support, and customer service, while also assisting with associate training and product launches.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Proficiency using technology such as iPads and registers.
• Strong customer service skills.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and the ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Coach and train stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stockroom to support safe, efficient merchandise processing from the stockroom to the sales floor.
• Coordinate product pricing and markdowns.
• Provide checkout support to customers as needed.
• Process fulfillment transactions quickly and accurately to support customer satisfaction.
• Share information about products, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launch changes according to company standard operating procedures.
• Help customers on the sales floor locate products and/or online orders.
• Deliver on all aspects of the customer experience model.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may be eligible for individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED