Operations Expert

Express • Bloomington, MN

2d • $12 - $22

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store, and a mobile app. The position is based at the Mall Of America store.

The Retail Operations Expert helps provide a great in-store shopping experience by leading merchandise-flow processes and ensuring products are available and properly sized. The role also supports customers and sales associates, maintains efficient stockroom operations, and contributes to the overall customer experience.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience; minimum 6 months.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Coach and train stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stockroom to support safe and efficient merchandise processing from stockroom to sales floor.
• Coordinate product pricing and markdowns.
• Provide checkout support to customers as needed.
• Process fulfillment transactions quickly and accurately.
• Share information about products, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launch changes according to company standard operating procedures.
• Help customers on the sales floor locate products and/or online orders.
• Deliver on all aspects of the customer experience model.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• For part-time associates: access to assistance finding individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• For eligible part-time associates: paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED