Operations Experience Intern (Spring 2027)

Zipline•South San Francisco, CA

22h•$34•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, aiming to serve all humans equally by providing access to essential goods. They operate a global autonomous logistics system, making deliveries worldwide. The company is seeking practical problem solvers motivated by meaningful impact and rapid growth. The Operations Experience Team focuses on designing intentional moments that shape how people experience the company, partnering with leaders to build communications, systems, and experiences that keep employees informed, engaged, and inspired. This includes designing leadership experiences, reimagining onboarding, creating communication strategies, planning events, and building tools for information accessibility. They believe in the importance of details and turning ideas into tangible experiences. As an Operations Experience Intern, you will work on real projects involving internal communications, events, onboarding, employee engagement, and systems that connect teams. Your contributions will directly shape the Operations experience as the organization grows. You will collaborate closely with the Head of Operations Experience and cross-functional partners, gaining insight into how strategy is transformed into executed experiences in a fast-paced environment.

Requirements

Must have completed the second year of a bachelor’s degree, with an interest in communications, business, operations, employee experience, organizational design, or a related field. Master’s are also eligible.
Strong written and verbal communication skills, with an ability to turn information into clear, concise, and engaging content.
Has a strong eye for design, organization, and content quality, with an instinct for creating work that is thoughtful, polished, and intuitive.
Excellent organization and attention to detail, including comfort managing multiple projects, deadlines, and moving pieces at once.
Demonstrates exceptional professionalism, discretion, and judgment, with the confidence to work alongside senior leaders and represent Operations Experience in high-visibility settings.
Ability to work onsite in our South San Francisco office 5 days a week (full time).

Responsibilities

Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring information is clear, consistent, and actionable.
Plan and create employee experiences across All Hands, events, offsites, onboarding, and other culture-building moments.
Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools.
Assist with event and program planning from idea through execution, including timelines, logistics, communications, materials, and follow-up.
Conduct research, gather feedback, and help identify opportunities to make Operations experiences simpler and more engaging.
Learn how to manage projects across multiple stakeholders, balance strategy with execution, and build repeatable systems that can scale with a growing organization.