Operations Excellence Manager

Baker Hughes•Fort McMurray, AB

23d

About The Position

Operational Excellence Manager (Upstream Chemicals) Would you enjoy working in a high-impact role? Would you like the opportunity to work in a global energy company? Join our growing team Baker Hughes is a global energy technology company serving energy and industrial customers in more than 120 countries. Built on over a century of innovation, the company provides advanced products, services, and digital solutions that support efficient, safe, and lower‑carbon energy operations. Its portfolio spans oilfield services and equipment, turbomachinery, industrial technologies, and emerging energy transition solutions such as hydrogen, carbon capture, and emissions management. Baker Hughes continues to help customers meet the world’s evolving energy needs through technology leadership, operational excellence, and a strong commitment to sustainability. Partner with the best The Operational Excellence Manager is responsible for driving structured, data-driven improvement across the Repair Network through a clear sequence of analysis, plan development, and process optimization. The role focuses on reviewing and aligning KPIs with business needs, analyzing shop performance and operational needs, identifying common patterns across sites, and translating insights into actionable shop plans. A key mission is to develop tools and processes that enable periodic performance control, support the preparation of the Repair Strategy, and ensure strong alignment between shop plans, CoE plans, and long-term business strategy. The position also leads the redesign of Operating Reviews, promotes best-practice sharing, and strengthens communication and collaboration across shops and functions, with a pragmatic, solution-oriented approach. Fuel your passion As an Operational Excellence Manager, you will be responsible for: Assisting with (&/or Lead) plant tests & trials.

Requirements

Have Master’s degree in Engineering, Operations, Industrial Management, or similar.
Have minimum 5 years of experience in Operational Excellence, Program Management, or manufacturing/repair environments.
Have experience in SAGD / Thermal operations
Possess Technical and operational background
Have ability to troubleshoot specific facilities
Possess understanding of new production swings, acid stim affects, vessel performance, Chemical application adjustments,
Be able to mentor / train Account Managers on site
Have ability to lead chemical trials and collect/ interpret data from system performance
Possess TBAM standardizing and formalizing processes across all accounts
Have excellent communication and stakeholder management skills.

Nice To Haves

Have lean Six Sigma Green Belt or similar certification but not mandatory.

Responsibilities

Assisting District, Field, and Account Managers to ensure that Key Performance Indicators (KPI's) are being properly measured, recorded, published and more importantly met.
Troubleshooting problems identified by our customers or Baker Hughes' staff.
Assisting with new sales opportunities.
Attending exploratory meetings, presenting data and working as a Team Member to grow our business.
Providing mentorship to our "newer" employees. (Handling objections, technical advice, meeting preparation, etc.)
Meeting with clients to go over P&ID's as it relates to recommendations for facilities. (Inj locations, quill metallurgy, pump sizes and type, tanks, etc.)
Conducting Health Checks.
Leading on Total System Approach Audits.
Leading the use of TBAM (Tools for Better Account Management)