Manager, Operational Excellence (Provider Operations)

Blink Health

12h

About The Position

The Provider Operations team is responsible for enabling high-quality, efficient provider engagement and driving performance across the Provider Growth team. This role sits within our Operational Excellence function and is responsible for defining, owning, and scaling the systems, workflows, and operating model that power Provider Operations. This is a highly strategic and analytical role focused on end-to-end process design, cross-functional alignment, and long-term scalability. You will partner closely with Sales, RevOps, Product, and Marketing to define “what good looks like” and ensure Provider Operations can operate efficiently at scale. You’ll spend approximately 50% of your time leading and executing critical initiatives, and 50% helping to define strategy, frameworks, and performance standards to drive measurable improvements across the organization leveraging data.

Requirements

• 4+ years of proven experience using analytics to solve complex business or operational problems across multiple teams, ideally in a high-growth, fast-paced environment
• Bachelor’s degree in Business, Operations Management, or a quantitative field.
• Exceptional problem-solving skills with a track record of delivering high-impact results. Ability to approach ambiguous challenges with structured thinking and creativity.
• Ability to define and drive long-term strategy while balancing immediate operational needs.
• Proficiency in data analysis tools (Google Sheets, SQL, BI tools), with the ability to interpret data and translate insights into system-level improvements.
• Strong experience gathering requirements and partnering with cross-functional stakeholders. Ability to influence and align teams across technical and non-technical functions.
• Ability to clearly articulate strategy, frameworks, and recommendations to both technical and non-technical audiences.
• Proven ability to lead large-scale, cross-functional initiatives from concept through implementation.
• Thrives in ambiguity and can operate effectively in a fast-paced, evolving environment.

Responsibilities

• Support the end-to-end design and evolution of Provider Operations workflows. Define and standardize how work gets done across the Provider Growth organization.
• Define and lead high-impact, cross-functional initiatives. Set direction, align stakeholders, and ensure scalable implementation.
• Partner cross-functionally to translate operational needs into scalable system and tooling improvements. Act as the bridge between frontline workflows and technical solutions.
• Drive a culture of operational excellence by standardizing processes, documentation, and best practices across Provider Operations.
• Identify systemic inefficiencies and design solutions across people, process, and technology to improve scalability, consistency, and provider experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager