Associate Director, Operations Excellence
About The Position
The Associate Director, Operations Excellence reports directly to the Head of Operations Excellence (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing our day-to-day operations—while also driving disciplined delivery of strategic initiatives and managing our internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver while also providing them the essential intelligence they need to make data-informed decisions.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, Finance, or a related discipline.
- 7+ years of experience in business operations, operational risk, controls, or governance within regulated or complex environments.
- Robust knowledge of index methodologies, the index industry, and financial markets.
- Strong analytical capability with experience defining and applying KPIs to inform decisions and keep stakeholders abreast of progress.
- Data visualization expertise (PowerBI, Tableau, etc.) with portfolio available upon request.
- Proven track record of leading cross-functional initiatives.
- Superior communication and influencing skills, with the ability to partner effectively with multiple stakeholders with different requirements and expectations.
- Experience with process improvement and automation approaches (e.g., Lean, Agile, continuous improvement, workflow automation).
Nice To Haves
- Advanced degree in Business, Operations, Risk Management, or a related field.
- Professional certifications such as Lean Six Sigma, PMP, Agile, or risk-related credentials (e.g., ORM, CRISC) are advantageous.
Responsibilities
- Lead cross-Operational and cross-functional initiatives to streamline operational processes, reduce friction, and improve end-to-end execution across Operations.
- Establish program management best practices related to design, infrastructure, documentation, and ways of working to empower teams to execute and deliver.
- Own goal-setting and reporting for managed teams and deliverables.
- Identify ways of quantifying everyday tasks and workflows to inform senior leadership about areas of opportunity, cost analysis, and resource management.
- Develop dashboards & data visualizations via a number of different applications to provide clear, real-time insights into work being done and progress toward objectives & key results.
- Establish and manage data pipelines across Operations and Technology to enable on-demand access to analytics.
- Act as a trusted advisor to team leader and other senior leaders, providing clear insight on operational risk, program health, and roadblocks.
- Build and lead high-performing teams with strong accountability, continuous improvement mindsets, and enterprise perspective.
- Lead by example and establish trust with team members and colleagues via authenticity and empathy.
Benefits
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Perks for your partners and little ones, too, with some best-in class benefits for families.
- Retail discounts to referral incentive awards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
