Associate Director, Operations Excellence

S&P Global • New York, NY

18h

About The Position

The Associate Director, Operations Excellence reports directly to the Head of Operations Excellence (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing day-to-day operations, while also driving disciplined delivery of strategic initiatives and managing internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver, and to provide them with essential intelligence for data-informed decisions. S&P Dow Jones Indices provides iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum, bringing transparency to global capital markets and empowering investors. It is the largest global resource for index-based concepts, data, and research, home to indicators like the S&P 500® and the Dow Jones Industrial Average®. With over USD 7.4 trillion in passively managed assets linked to its indices and over USD 11.3 trillion benchmarked, its solutions are indispensable for tracking market performance, evaluating portfolios, and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI), a world-s foremost provider of credit ratings, benchmarks, analytics, and workflow solutions in global capital, commodity, and automotive markets, helping organizations navigate the economic landscape.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, Finance, or a related discipline.
• 7+ years of experience in business operations, operational risk, controls, or governance within regulated or complex environments.
• Robust knowledge of index methodologies, the index industry, and financial markets.
• Strong analytical capability with experience defining and applying KPIs to inform decisions and keep stakeholders abreast of progress.
• Data visualization expertise (PowerBI, Tableau, etc.) with portfolio available upon request.
• Proven track record of leading cross-functional initiatives.
• Superior communication and influencing skills, with the ability to partner effectively with multiple stakeholders with different requirements and expectations.
• Experience with process improvement and automation approaches (e.g., Lean, Agile, continuous improvement, workflow automation).

Nice To Haves

• Advanced degree in Business, Operations, Risk Management, or a related field.
• Professional certifications such as Lean Six Sigma, PMP, Agile, or risk-related credentials (e.g., ORM, CRISC) are advantageous.

Responsibilities

• Lead cross-Operational and cross-functional initiatives to streamline operational processes, reduce friction, and improve end-to-end execution across Operations.
• Establish program management best practices related to design, infrastructure, documentation, and ways of working to empower teams to execute and deliver.
• Own goal-setting and reporting for managed teams and deliverables.
• Identify ways of quantifying everyday tasks and workflows to inform senior leadership about areas of opportunity, cost analysis, and resource management.
• Develop dashboards & data visualizations via a number of different applications to provide clear, real-time insights into work being done and progress toward objectives & key results.
• Establish and manage data pipelines across Operations and Technology to enable on-demand access to analytics.
• Act as a trusted advisor to team leader and other senior leaders, providing clear insight on operational risk, program health, and roadblocks.
• Build and lead high-performing teams with strong accountability, continuous improvement mindsets, and enterprise perspective.
• Lead by example and establish trust with team members and colleagues via authenticity and empathy.

Benefits

• This role is eligible for an annual incentive plan.
• This role is eligible to receive additional S&P Global benefits.
• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees