Manager, Operations Excellence
About The Position
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services, including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Manager, Operations Excellence is responsible for driving disciplined execution, operational consistency, and measurable value delivery across GTIO. This role sits at the intersection of program execution and operational strategy, ensuring that initiatives are delivered predictably, at scale, and aligned to enterprise priorities. This leader partners across GTIO functional towers to standardize ways of working, strengthen governance, and enable clear performance visibility. The ideal candidate brings a balance of hands-on execution, structured problem solving, and enterprise-level thinking to simplify complexity and improve how work gets done across the organization.
Requirements
- Bachelor’s degree in Business, Technology, or a related field
- 5+ years of experience in: Program/project management
- 5+ years of experience in: Operations excellence / PMO / strategy execution
- Experience operating within complex, cross-functional environments
- Strong familiarity with program governance models
- Strong familiarity with Agile/hybrid delivery methodologies
- Strong familiarity with Performance management frameworks
Nice To Haves
- Experience within large-scale, global technology organizations
- Exposure to enterprise transformation initiatives
- Knowledge of financial governance and portfolio management practices
- Certifications (preferred but not required): PMP, Agile, Lean, Six Sigma, or equivalent
Responsibilities
- Lead the planning, execution, and delivery of cross-functional programs aligned to GTIO priorities and roadmap
- Ensure consistent use of standardized program management frameworks, tools, and templates
- Drive end-to-end execution discipline, including milestones, dependencies, and deliverables
- Proactively identify risks and interdependencies; lead mitigation and resolution across stakeholders
- Define and implement scalable processes, tools, and governance models to improve operational efficiency
- Establish and embed repeatable ways of working that enhance consistency and quality of delivery
- Reduce complexity by simplifying workflows and improving operational transparency
- Lead governance forums (e.g., stage gates, operating reviews, portfolio checkpoints)
- Define and manage KPIs and performance metrics to track program and operational health
- Develop and maintain dashboards and reporting to enable data-driven decision making
- Ensure clear accountability and escalation paths across initiatives
- Partner GTIO towers to ensure alignment on priorities and execution
- Facilitate clear communication and decision-making across senior stakeholders
- Support leadership engagement through structured updates, executive communications, and insights
- Support GTIO transformation initiatives by embedding best-in-class operational practices
- Identify opportunities to improve efficiency, effectiveness, and value realization
- Drive adoption of continuous improvement methodologies and performance optimization approaches
Benefits
- Sabbatical program
- Tuition assistance
- Flexible work arrangements
- Health and welfare benefits
- Comprehensive health insurance
- Medical coverage
- Prescription drug coverage
- Mental health coverage
- Dental coverage
- Vision coverage
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
