Operations Excellence Manager
About The Position
The Operations Excellence Manager (OEM) plays a pivotal role in ensuring brand standard compliance and operational excellence across both company-owned and franchise locations through comprehensive Quality, Service, and Cleanliness (QSC) assessments. This role supports New Store Openings (NSO) by providing essential training and facilitating communication among various cross-functional teams, ensuring a seamless launch process. Leveraging leadership and expertise, the OEM cultivates productive relationships with store operators, offering guidance and coaching to elevate business operations. Overall, this manager is integral to enhancing guest experience, operational efficiency, and supporting brand initiatives, thereby contributing significantly to the brand's success and growth.
Requirements
- Leadership and expertise in operational excellence.
- Ability to conduct QSC assessments.
- Training and facilitation skills.
- Cross-functional communication skills.
- Relationship building with store operators.
- Coaching and guidance skills.
Responsibilities
- Ensuring brand standard compliance and operational excellence across company-owned and franchise locations through QSC assessments.
- Supporting New Store Openings (NSO) by providing training and facilitating cross-functional team communication.
- Cultivating relationships with store operators, offering guidance and coaching to improve business operations.
- Enhancing guest experience and operational efficiency.
- Supporting brand initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
