Director, Operations, Earnings Excellence

Walmart • Bentonville, AR

1d • $110,000 - $220,000

About The Position

Lead the transformation of global Earnings Operations for the Spark Driver Program. As Director, you’ll architect and scale end-to-end processes for contractor earnings, ensuring accuracy, compliance, and operational excellence. This is a unique opportunity to shape enterprise standards and drive innovation at the intersection of finance, technology, and the gig economy. About the Independent Contractor (Spark Driver) Earnings Team: Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network. This role is pivotal in setting best practices and driving operational rigor across the organization.

Requirements

• At least 12 years of progressive experience in contractor earnings operations or financial disbursements, with a minimum of 5 years in a senior leadership capacity managing large-scale, complex operations.
• Deep expertise in contractor compliance—including U.S. and global reporting—and a strong track record of implementing or optimizing technology solutions that support operational scalability and regulatory adherence.
• Demonstrated experience leading cross-functional initiatives involving data governance, compliance, and technology, with the ability to solve complex problems and implement sustainable, enterprise-wide improvements.
• Strong operational excellence mindset, with hands-on experience using methodologies like Lean or Six Sigma to standardize workflows, drive measurable improvements, and minimize organizational risk.
• Exceptional leadership, communication, and stakeholder management skills, with the ability to influence at all levels, build effective partnerships, and drive a culture rooted in integrity, ethics, and continuous improvement.
• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
• 3 years’ supervisory experience.

Nice To Haves

• Working on cross-functional teams or projects
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Responsibilities

• Oversee all aspects of global contractor earnings operations, designing and implementing strategies, systems, and standards that ensure payments are accurate , timely , and fully compliant with regulatory requirements across multiple markets.
• Drive process standardization and operational excellence by developing comprehensive SOPs, establishing performance metrics, and leveraging automation and emerging technologies to improve efficiency and reduce errors at scale.
• Partner cross-functionally with technology, finance, and compliance teams to ensure that earnings processes are fully aligned with organizational strategy, maintaining a proactive approach to industry and regulatory changes.
• Implement robust data governance by defining master data strategies, setting metadata standards, and collaborating to ensure contractor earnings data is accurate , transparent, and secure.
• Provide inspirational leadership and direction for a high-performing team, focusing on coaching, development, and fostering a culture of continuous improvement and service excellence for both internal and external stakeholders.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director