Operations Excellence Manager

Baker Hughes•Fort McMurray, AB

23d

About The Position

The Operational Excellence Manager is responsible for driving structured, data-driven improvement across the Repair Network through a clear sequence of analysis, plan development, and process optimization. The role focuses on reviewing and aligning KPIs with business needs, analyzing shop performance and operational needs, identifying common patterns across sites, and translating insights into actionable shop plans. A key mission is to develop tools and processes that enable periodic performance control, support the preparation of the Repair Strategy, and ensure strong alignment between shop plans, CoE plans, and long-term business strategy. The position also leads the redesign of Operating Reviews, promotes best-practice sharing, and strengthens communication and collaboration across shops and functions, with a pragmatic, solution-oriented approach.

Requirements

Have Master’s degree in Engineering, Operations, Industrial Management, or similar.
Have minimum 5 years of experience in Operational Excellence, Program Management, or manufacturing/repair environments.
Have experience in SAGD / Thermal operations
Possess Technical and operational background
Have ability to troubleshoot specific facilities
Possess understanding of new production swings, acid stim affects, vessel performance, Chemical application adjustments,
Be able to mentor / train Account Managers on site
Have ability to lead chemical trials and collect/ interpret data from system performance
Possess TBAM standardizing and formalizing processes across all accounts
Have excellent communication and stakeholder management skills.

Nice To Haves

Have lean Six Sigma Green Belt or similar certification but not mandatory.

Responsibilities

Assisting with (&/or Lead) plant tests & trials.
Assisting District, Field, and Account Managers to ensure that Key Performance Indicators (KPI's) are being properly measured, recorded, published and more importantly met.
Troubleshooting problems identified by our customers or Baker Hughes' staff.
Assisting with new sales opportunities. Attending exploratory meetings, presenting data and working as a Team Member to grow our business.
Providing mentorship to our "newer" employees. (Handling objections, technical advice, meeting preparation, etc.)
Meeting with clients to go over P&ID's as it relates to recommendations for facilities. (Inj locations, quill metallurgy, pump sizes and type, tanks, etc.)
Conducting Health Checks.
Leading on Total System Approach Audits.
Leading the use of TBAM (Tools for Better Account Management)