Operations Excellence Analyst (Hybrid)
Motorola Solutions•Plantation, FL
•$90,000 - $100,000•Hybrid
About The Position
Motorola Solutions is seeking an Operations Excellence Analyst to play a pivotal role in optimizing global support operations. This role involves dissecting complex challenges to determine if root causes stem from people, processes, or tools, and providing actionable insights directly to the executive leadership team. The position is within an inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision-making.
Requirements
- Data Visualization to build reports using Tableau logic and metric definitions.
- Data Mining to extract insights from ITSM tools including Salesforce, ServiceNow, and Purecloud.
- Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides.
- Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving.
- ITIL Framework to align operational processes with established industry best practices.
- Communication Skills to convey complex technical data clearly to both technical and non-technical audiences.
- Bachelor's Degree
- 5+ years of experience in data analysis or operational optimization
- Legal authorization to work in the U.S. indefinitely is required.
- Under 10% travel
Responsibilities
- Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools.
- Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies.
- Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations.
- Partner with Business Operations teams to build and fine-tune interactive dashboards.
- Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency.
- Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
