Operations Effectiveness, Manager
About The Position
The Operational Effectiveness Manager develops, implements, and sustains the IQVIA Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements. Leads quality assurance initiatives Manages SOC 1 Type 2 and SOC 2 Type 2 third-party audits Conducts and oversees internal audits to maintain ongoing audit readiness Drives continuous process improvement across CSDS functions by identifying risks, strengthening controls, and improving operational efficiency Supports and may lead responses to customer RFPs and IT security assessments Ensures IQVIA quality controls, standards, and governance practices are accurately represented to internal and external stakeholders
Requirements
- Bachelor’s degree in business, technology, or a related field, or equivalent experience
- Minimum of five (5) years of relevant experience, preferably within a Quality Management System (QMS)
- Strong analytical, critical thinking, and problem-solving skills
- High attention to detail and commitment to quality control
- Proven ability to lead projects and drive initiatives to completion
- Strong written, verbal, and presentation skills
- Ability to effectively engage stakeholders across all levels, including Executive Management
- Ability to quickly learn, apply, and expand subject matter expertise
- Experience with process and data analysis methodologies
Responsibilities
- Develops, oversees, and monitors implementation of quality standards, procedures, and controls
- Conducts and manages internal audits of QMS procedures, work instructions, and job aides with Process Owners
- Leads external audits including SOC 1 Type 2, SOC 2 Type 2, and other compliance audits
- Coordinates with external auditors on audit scope, timelines, and requirements
- Oversees internal audit readiness and communication across the organization
- Partners with Process Owners to provide required documentation and audit evidence
- Develops and implements corrective action plans based on audit findings and investigations
- Maintains current knowledge of regulatory requirements and industry best practices
- Recommends and implements new or improved procedures and processes
- Collaborates with cross-functional teams to resolve quality issues and identify root causes
- Tracks corrective actions and process gaps to ensure timely follow-up and closure
- Leads initiatives to address and close quality gaps
- Drives continuous improvement initiatives using Six Sigma, Lean, and Kaizen methodologies
- Participates in and may manage responses to customer RFPs and IT security assessments
Benefits
- health and welfare
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What This Job Offers
Job Type
Full-time
Career Level
Manager
