Auto Transport Support

Good Greek Moving & Storage•West Palm Beach, FL

About The Position

The Operations/Dispatch/Customer Service Support role is a critical and multifaceted role supporting day‑to‑day operations. This position works closely with local moving crews, auto transport, operations, compliance personnel, and customers to ensure seamless execution of services. Become a key member of the thriving Good Greek team. We are seeking an innovative, forward‑thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and transportation partners. To be successful in this role, you must be highly organized, socially confident, customer‑service driven, and able to multitask in a high‑volume environment. This role ensures smooth office operations while maintaining compliance with all applicable regulations.

Requirements

Detail‑oriented with strong organizational skills
Skilled in documenting and managing shipment and transport data
Accurate and efficient data entry
Strong phone etiquette and communication skills
Excellent listening and verbal communication abilities
High‑energy, dependable, and solutions‑focused
Proficient in reporting and tracking operational data
Strong ability to multitask and prioritize under pressure
1–3 years of dispatch or operations experience (moving or transportation preferred)
Experience supporting local moving operations and/or auto transport strongly preferred

Nice To Haves

Bilingual a plus

Responsibilities

Plan, schedule, and coordinate local moving jobs and auto transport assignments
Set and manage daily crew schedules and vehicle availability
Maintain strong working relationships with local movers, drivers, helpers, and auto transport partners
Ensure adequate labor and equipment capacity to meet scheduled jobs
Answer incoming calls and conduct follow‑up communications with customers and drivers
Enter, update, and maintain accurate job data in the CRM and dispatch software
Field customer service inquiries related to local moves and auto transport logistics
Provide ETA updates in company software and document notes in shipment records
Monitor drivers and movers to ensure compliance with DOT and company safety regulations
Communicate changes in schedules, delays, or issues with customers and customer service teams
Track driver and transporter locations and activities in real time
Log and report incidents, delays, or compliance issues as required