Operations Director-Forensic Team

Merakey • Philadelphia, PA

5d

About The Position

The Operations Director oversees all administrative, operational, and financial aspects of a Philadelphia forensic program. The Director provides leadership and direction for program operations, workforce management, stakeholder partnerships, contract fulfillment, quality assurance, and strategic initiatives that support organizational objectives. This role leads the delivery and quality of forensic psychological services, including evaluations, assessments, and testing, while ensuring regulatory compliance and alignment with organizational goals.

The Director manages program budgets, resources, reporting requirements, and performance metrics; recruits, supervises, develops, and retains staff; and builds collaborative relationships with behavioral health providers, healthcare organizations, community partners, and other stakeholders. The role also leads quality improvement efforts, represents the program internally and externally, participates in organizational leadership activities, and oversees special projects and other duties assigned by Executive Leadership.

Requirements

• Master's degree in human services, healthcare administration, psychology, social work, counseling, public administration, or a related field.
• Minimum of 5 years of experience in forensic or behavioral systems, preferably forensic behavioral health, including at least 2 years in a leadership or management role.
• Experience working with forensic populations.
• Strong understanding of the justice and behavioral health systems and their intersection across the sequential intercepts.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to lead and inspire a diverse team of professionals.
• Knowledge of healthcare regulations, compliance, and accreditation standards.
• Familiarity with electronic health records (EHR) systems and healthcare technology.
• Experience directing continuous quality improvement strategies.
• Experience with data analysis, evaluation, and report writing.
• Experience working with the justice-involved population and a commitment to cultural diversity and sensitivity.

Responsibilities

• Provide overall leadership and oversight of the Forensic Program, ensuring operational excellence, regulatory compliance, and alignment with organizational goals.
• Direct the delivery and quality of forensic psychological services, including evaluations, assessments, and testing.
• Develop, implement, and enhance program operations, policies, procedures, and performance standards.
• Manage program budgets, resources, reporting requirements, and key performance metrics.
• Recruit, supervise, develop, and retain high-performing staff while fostering a positive, mission-driven culture.
• Ensure compliance with applicable regulatory, licensing, contractual, and accreditation requirements.
• Build and maintain collaborative relationships with behavioral health providers, healthcare organizations, community partners, and other key stakeholders.
• Represent the Forensic Program internally and externally, promoting service awareness, community engagement, and strategic partnerships.
• Lead quality improvement initiatives, monitor outcomes, and implement best practices to enhance service delivery and operational efficiency.
• Participate in organizational leadership activities and oversee special projects and other duties as assigned by Executive Leadership.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform with self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager