Operations Director - Community Based Programs

Thompson Child & Family Focus•Charlotte, NC

4d•$65,000 - $80,000

About The Position

Thompson is a multi-state organization founded in 1886 that provides trauma-informed, evidence-based and evidence-informed services supporting children, families, and communities. Its programs include prevention, mental health services, and foster care. The Operations Director, Community-Based Programs serves as a Leader of Leaders, providing strategic and operational oversight for assigned programs. The role achieves results through program leaders and is accountable for performance across people, program outcomes, compliance, finances, and growth. It may also directly lead individual contributors as program needs and organizational structure require. The position promotes fidelity to evidence-based and evidence-informed program models and holds program leaders accountable for consistent implementation, quality, and required model standards. The role models trauma-informed leadership and Thompson's CARE principles. Thompson offers a starting annual pay range of $65,000–$80,000, benefits and paid time off, and ongoing leadership development and growth opportunities.

Requirements

Bachelor’s degree for a Leader of Leaders in programs.
Verified 3 years of successful previous leadership experience.
Verified 5 years of experience working in the field related to the programs under the role’s chain of command.
Valid driver’s license.
Meet credentialing, licensing, and privileging standards applicable to the program(s) led.
Display capacity and coachability for future growth and development as a leader.

Responsibilities

Lead, coach, assess, and develop supervisors and managers.
Monitor program, workforce, financial, and performance data and drive action when results are below expectations.
Oversee program strategy, staffing, resource allocation, and operational readiness for growth.
Ensure consistent workflows, communication, accountability, and program quality.
Ensure compliance with organizational, contractual, licensing, regulatory, and accreditation requirements.
Manage financial performance, including revenue, productivity, utilization, payroll, vacancies, and controllable expenses.
Build strong internal, community, referral, and external partnerships.
Collaborate across Thompson to remove barriers and strengthen program performance.
Model trauma-informed leadership and Thompson's CARE principles.
Directly lead individual contributors when assigned based on program needs and organizational structure.
Ensure fidelity to evidence-based and evidence-informed program models, holding program leaders accountable for consistent implementation, quality, and required model standards.

Benefits

3 weeks PTO during the first year
10 paid holidays
Health, dental, vision, life, short-term disability, and long-term disability options
401(k) match
Education reimbursement
Referral bonuses
Employee Assistance Program (EAP)
Mileage reimbursement
iPhone and laptop for eligible roles
Ongoing leadership development and growth opportunities