Director Programs Operations

Authentix•Casablanca, MA

About The Position

The Director, Program Operations provides operational leadership for the National Fuel Integrity Program in the Kingdom of Morocco. The role is accountable for overall program performance and integrity, serving as the principal point of contact with the customer, the in-country partner, and other stakeholders while directing a multidisciplinary operations team. The Director sets the strategic direction for in-country operations, builds organizational capability, and is accountable for program health, delivery, and contractual compliance. The Director leads stakeholder engagement and government relations, drives the operating strategy in alignment with Authentix’s global commercial and technology objectives, and supports the General Manager, Morocco, in identifying program expansion opportunities. The role owns operational, contractual, and reputational risk mitigation; ensures compliance with corporate policies, health and safety standards, and quality management systems; and safeguards contractual obligations across partners, subcontractors, and Authentix personnel. The position builds and develops the operations team, strengthens local leadership through training, coaching, and succession frameworks, and promotes a culture of integrity, safety, and accountability. As the senior liaison between country operations and the global Project Management Office, the Director supports transparent alignment on strategy, risk, and performance. Operational responsibilities include establishing and reporting enterprise-level KPIs, monitoring marking and testing performance and equipment reliability, leading root-cause analysis and corrective and preventive actions, governing Standard Operating Procedures, and maintaining audit schedules and data integrity. The Director is accountable for the quality of reporting delivered internally and to Government stakeholders. The role requires advanced English skills and up to 50% in-country and regional travel, with travel by air, road, rail, or sea as needed.

Requirements

Proven leadership experience managing large-scale government or regulatory programs, ideally in Morocco or the wider North African region.
Deep expertise in Government relations and a track record of building trusted relationships at ministerial or executive agency level.
Significant Oil & Gas sector experience, including downstream operations, terminal administration, fuel distribution and logistics, and/or additive operations and process controls.
Undergraduate degree in Chemistry, Engineering, Petroleum Sciences, Supply Chain, Operations Management, or a related technical discipline.
Strong track record of building and leading teams, including matrixed and geographically distributed teams.
Expertise in program governance, including SOP development, KPI frameworks, and audit or quality systems.
Strong communication skills and experience presenting to senior Government officials and global executive leadership.
Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
Advanced written and verbal English-language skills.
Experience working directly in fuels distribution, including operations, logistics, or auditing.
No barriers or impediments to travel by air, road, rail, or sea to other countries as required.

Nice To Haves

Advanced degree, such as an MBA or equivalent.
Experience in Morocco or the wider North African region.
Experience with other downstream Oil & Gas activities, including terminal administration or additive operations.

Responsibilities

Serve as Authentix’s principal point of engagement with the customer, in-country partner, and other relevant stakeholders, building trusted senior-level relationships.
Drive the operating strategy for the Morocco fuel integrity program in alignment with Authentix’s global commercial and technology objectives.
Support the General Manager, Morocco, in identifying program expansion opportunities, including adjacent revenue-protection opportunities.
Identify operational, contractual, and reputational risks; own mitigation strategies and escalate issues to leadership.
Ensure compliance with corporate policies, health and safety standards, and quality management systems.
Safeguard contractual compliance by partners, subcontractors, and Authentix personnel, resolving issues before escalation to Government or client concern.
Build, lead, and develop a high-performing operations team.
Establish training, coaching, and succession frameworks to build local leadership capability and organizational resilience.
Promote a culture of integrity, safety, and performance accountability consistent with Authentix values.
Act as senior liaison between country operations and the global Project Management Office, maintaining transparent communication on strategy, risk, and performance.
Establish, monitor, and report enterprise-level operational, technical, and compliance KPIs to support continuous improvement.
Monitor program operations and ensure marking and testing performance and equipment reliability meet or exceed contractual obligations.
Lead root-cause analysis and implementation of corrective and preventive actions.
Deliver governance standards for Authentix Standard Operating Procedures to ensure consistent, auditable, and defensible operations across sites.
Maintain rigorous audit schedules and data integrity, and own the quality of internal and Government stakeholder reporting.
Travel in-country and regionally, potentially up to 50%, as required.