Operations Director - Community Based Programs

Thompson Child & Family Focus • Charlotte, NC

4d

About The Position

The Operations Director, Community-Based Programs serves as a leader of leaders, providing strategic and operational oversight for assigned programs. The role achieves results through program leaders while supporting strong performance across people, program outcomes, compliance, finances, and growth. Although primarily a leader-of-leaders position, the director may also directly lead individual contributors based on program needs and organizational structure. The position ensures fidelity to evidence-based and evidence-informed program models by holding program leaders accountable for consistent implementation, quality, and required model standards.

Thompson is a multi-state organization founded in 1886, with trauma-informed, evidence-based and evidence-informed programs supporting children and families through prevention, mental health services, foster care, and other services. The organization’s values are Excellence, Innovation, Commitment, Caring, and Integrity.

Requirements

• Bachelor’s degree.
• At least 3 years of verified successful previous leadership experience.
• At least 5 years of verified experience working in a field related to the programs under the role’s chain of command.
• Valid driver’s license.
• Meet credentialing, licensing, and privileging standards applicable to the program(s) led.
• Demonstrated capacity or coachability for future growth and development as a leader.

Responsibilities

• Lead, coach, assess, and develop supervisors and managers.
• Monitor program, workforce, financial, and performance data, and drive action when results are below expectations.
• Oversee program strategy, staffing, resource allocation, and operational readiness for growth.
• Ensure consistent workflows, communication, accountability, and program quality.
• Ensure compliance with organizational, contractual, licensing, regulatory, and accreditation requirements.
• Manage financial performance, including revenue, productivity, utilization, payroll, vacancies, and controllable expenses.
• Build strong internal, community, referral, and external partnerships.
• Collaborate across Thompson to remove barriers and strengthen program performance.
• Model trauma-informed leadership and Thompson’s CARE principles.
• Hold program leaders accountable for consistent implementation, quality, and required standards of evidence-based and evidence-informed program models.
• Directly lead individual contributors when assigned based on program needs and organizational structure.

Benefits

• Three weeks of PTO during the first year.
• 10 paid holidays.
• Health, dental, vision, life, short-term disability, and long-term disability options.
• 401(k) match.
• Education reimbursement.
• Referral bonuses.
• Employee Assistance Program (EAP).
• Mileage reimbursement.
• iPhone and laptop for eligible roles.
• Ongoing leadership development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director