Operations Director I

Geisinger•Scranton, PA

7d•Onsite

About The Position

Provides administrative leadership for the operations of assigned departments, with responsibility for business strategy, market development, and regulatory activities. The role oversees operational accountability and financial performance, develops business and operational plans, and establishes performance measures for efficiency, quality, access, and patient satisfaction. It also leads staffing, employee relations, performance management, staff development, patient safety education, and regulatory compliance activities. The position guides outpatient care management activities and participates in teams focused on improving care for identified patient populations. Work is typically performed in an office environment. The role is accountable for satisfying job-specific obligations and complying with organizational policies and procedures. The job profile describes typical elements considered necessary for successful performance and is not all-inclusive.

Requirements

Bachelor's degree required.
Minimum of 5 years of managerial or supervisory experience required.
Minimum of 5 years of healthcare experience required.
Mentoring skills.
Office administration skills.

Responsibilities

Oversee operational accountability for assigned areas.
Provide administrative leadership support to partnering Directors.
Serve as department liaison with outside constituents and participate in assigned management forums.
Work with department Directors to develop, revise, and audit department policies and operational procedures.
Develop business plans and oversee the development and implementation of strategic and tactical operational plans.
Create and maintain standards, operational activities, and performance measurement tools to meet operational and market needs for efficiency, quality, access, and patient satisfaction.
Facilitate timely problem resolution.
Oversee financial performance of assigned areas.
Develop, implement, and achieve budgets; provide input into business plans, financial pro formas, and operational contingency plans.
Implement activities and tools that educate staff about and focus them on key performance indicators.
Monitor revenue-impacting activity through reports provided by finance, care management, and other sources.
Facilitate staff engagement and communication through formal meetings and informal interactions.
Manage employee relations and employee performance activities.
Work with the assigned HR Consultant on recruitment activities.
Maintain appropriate staffing levels and mix.
Assess staff and facilitate skill development as needed.
Participate in resolving employee problems and conflicts as needed.
Lead and monitor annual staff patient safety education.
Direct and monitor ongoing regulatory compliance in collaboration with performance improvement staff.
Monitor incidents and ensure events are reported immediately.
Guide outpatient care management activities and participate on teams designed to improve care for identified patient populations.