Operations Director I

Geisinger • Wilkes-Barre, PA

6d • Onsite

About The Position

Provides administrative leadership for the operations of assigned departments, with responsibility for business strategy, market development, and regulatory activities. The role oversees operational accountability, financial performance, staffing, employee relations, and compliance while collaborating with department Directors and performance improvement staff. It also guides outpatient care management activities and participates in teams focused on improving care for identified patient populations.

Work is typically performed in an office environment. The position is based at Geisinger Wyoming Valley (GWV), works day shift, and is scheduled for 40 hours per week. A bachelor's degree and at least five years of managerial/supervisory experience and five years of healthcare experience are required.

Requirements

• Bachelor's degree required.
• At least five years of managerial or supervisory experience required.
• At least five years of healthcare experience required.
• Mentoring skills.
• Office administration skills.

Responsibilities

• Oversee operational accountability for assigned areas and provide administrative leadership support to partnering Directors.
• Serve as department liaison with outside constituents and participate in assigned management forums.
• Work with department Directors to develop, revise, and audit department policies and operational procedures.
• Develop business plans and oversee development and implementation of strategic and tactical operational plans.
• Create and maintain standards, operational activities, and performance measurement tools addressing efficiency, quality, access, and patient satisfaction.
• Facilitate timely problem resolution.
• Oversee financial performance for assigned areas; develop, implement, and achieve budgets; and contribute to business plans, financial pro formas, and operational contingency plans.
• Implement activities and tools that educate staff about key performance indicators and focus their work on those measures.
• Monitor revenue-impacting activity by reviewing reports from finance, care management, and other sources.
• Facilitate staff engagement and communication through formal meetings and informal interactions.
• Manage employee relations and performance activities, and work with the assigned HR Consultant on recruitment.
• Maintain appropriate staffing levels and mix; assess staff and facilitate skill development; and help resolve employee problems and conflicts.
• Lead and monitor annual staff patient safety education.
• Direct and monitor ongoing regulatory compliance in collaboration with performance improvement staff.
• Monitor incidents and ensure events are reported immediately.
• Guide outpatient care management activities and participate on teams designed to improve care for identified patient populations.
• Satisfy job-specific obligations and comply with organizational policies and procedures.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner benefits.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Director