Operations Director/ Enrollment Specialist

Kiddie Academy of Midtown•Atlanta, GA

8d•Onsite

About The Position

The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up. This position serves as a key member of the leadership team and works directly under the supervision of the Center Director. The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience. The Center Director maintains overall leadership and final decision-making authority for the school.

Requirements

Supervision of Assistant Director, Lead Teachers, Teachers, and Classroom Support Staff.
Daily supervision and direction to teaching staff.
Monitoring staff attendance, punctuality, professionalism, and performance.
Ensuring employees are following assigned schedules and responsibilities.
Coordinating classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments.
Ensuring teacher-to-child ratios are maintained throughout the day.
Conducting regular classroom walkthroughs.
Observing teacher performance and classroom management.
Ensuring classrooms are clean, organized, safe, and properly supervised.
Monitoring compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions.
Providing coaching, guidance, and feedback to teachers.
Following up on expectations and instructions provided by the Center Director.
Addressing routine staff concerns and performance issues.
Documenting recurring concerns and reporting them to the Center Director.
Assisting with staff improvement plans and disciplinary documentation when requested.
Helping maintain a positive, professional, and accountable work environment.
Ensuring staff understand and follow school policies and procedures.
Conducting professional school tours for prospective families.
Explaining the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process.
Creating a welcoming and positive first impression for prospective families.
Answering questions regarding classroom availability and program options.
Explaining tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director.
Following up with families after tours.
Maintaining communication with prospective families throughout the enrollment process.
Tracking tour leads and enrollment opportunities.
Following up with families who have expressed interest but have not yet enrolled.
Assisting families with enrollment paperwork and required documentation.
Coordinating start dates and classroom placement with the Center Director.
Communicating upcoming enrollments to teachers and the leadership team.
Maintaining accurate enrollment and prospective-family records.
Helping identify opportunities to increase enrollment and classroom occupancy.
Supporting enrollment events, open houses, and school marketing initiatives.
Providing professional and courteous communication with current and prospective families.
Assisting with routine parent questions and concerns.
Directing significant concerns, complaints, financial matters, or sensitive situations to the Center Director.
Helping ensure families receive accurate and consistent information regarding school procedures.
Supporting communication between families, teachers, and administration when appropriate.
Monitoring the overall flow of the building throughout the day.
Ensuring classrooms are operating according to school expectations.
Identifying areas that need immediate support.
Assisting in classrooms when necessary to maintain ratios or safe operations.
Verifying that classroom documentation and daily reports are completed correctly.
Monitoring staff interactions with children to ensure appropriate supervision and professionalism.
Immediately addressing or reporting safety concerns.
Helping ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly.
Supporting the Center Director in maintaining compliance with state licensing requirements.
Monitoring staff compliance with health, safety, sanitation, supervision, and classroom procedures.
Conducting routine safety checks throughout the school.
Ensuring required ratios are maintained.
Immediately reporting serious incidents, injuries, licensing concerns, or policy violations to the Center Director.
Assisting with preparation for licensing visits, inspections, and internal compliance reviews.
Assisting the Center Director with daily administrative responsibilities as needed.
Helping maintain employee schedules and staffing coverage.
Assisting with onboarding and orientation of new staff.
Maintaining organized enrollment and operational records.
Assisting with staff meetings and training.
Communicating daily priorities and expectations to staff.
Following up to ensure assigned tasks are completed.
Supporting special events, school programs, and family activities.
Acting as a visible leader throughout the school.
Being available and present in classrooms and common areas.
Providing clear and respectful direction to employees.
Holding staff accountable for school expectations.
Supporting teachers while maintaining professional boundaries.
Helping resolve routine operational challenges before they escalate.
Communicating important concerns promptly to the Center Director.
Maintaining confidentiality regarding staff, children, families, and school matters.
Modeling professionalism, reliability, communication, and teamwork.
Directing teachers and classroom staff during daily operations.
Assigning or adjusting classroom coverage.
Managing staff breaks and lunches.
Addressing routine performance concerns.
Reinforcing existing school policies.
Providing coaching and corrective feedback.
Coordinating and conducting tours.
Following up with prospective families.
Assisting families through the enrollment process.

Responsibilities

Oversee the daily operations of the school under the direction of the Center Director.
Provide daily supervision and direction to teaching staff.
Support and supervise the Assistant Director in daily operational responsibilities.
Monitor staff attendance, punctuality, professionalism, and performance.
Ensure employees are following assigned schedules and responsibilities.
Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments.
Ensure teacher-to-child ratios are maintained throughout the day.
Conduct regular classroom walkthroughs.
Observe teacher performance and classroom management.
Ensure classrooms are clean, organized, safe, and properly supervised.
Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions.
Provide coaching, guidance, and feedback to teachers.
Follow up on expectations and instructions provided by the Center Director.
Address routine staff concerns and performance issues.
Document recurring concerns and report them to the Center Director.
Assist with staff improvement plans and disciplinary documentation when requested.
Help maintain a positive, professional, and accountable work environment.
Ensure staff understand and follow school policies and procedures.
Conduct professional school tours for prospective families.
Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process.
Create a welcoming and positive first impression for prospective families.
Answer questions regarding classroom availability and program options.
Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director.
Follow up with families after tours.
Maintain communication with prospective families throughout the enrollment process.
Track tour leads and enrollment opportunities.
Follow up with families who have expressed interest but have not yet enrolled.
Assist families with enrollment paperwork and required documentation.
Coordinate start dates and classroom placement with the Center Director.
Communicate upcoming enrollments to teachers and the leadership team.
Maintain accurate enrollment and prospective-family records.
Help identify opportunities to increase enrollment and classroom occupancy.
Support enrollment events, open houses, and school marketing initiatives.
Provide professional and courteous communication with current and prospective families.
Assist with routine parent questions and concerns.
Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director.
Help ensure families receive accurate and consistent information regarding school procedures.
Support communication between families, teachers, and administration when appropriate.
Monitor the overall flow of the building throughout the day.
Ensure classrooms are operating according to school expectations.
Identify areas that need immediate support.
Assist in classrooms when necessary to maintain ratios or safe operations.
Verify that classroom documentation and daily reports are completed correctly.
Monitor staff interactions with children to ensure appropriate supervision and professionalism.
Immediately address or report safety concerns.
Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly.
Support the Center Director in maintaining compliance with state licensing requirements.
Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures.
Conduct routine safety checks throughout the school.
Ensure required ratios are maintained.
Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director.
Assist with preparation for licensing visits, inspections, and internal compliance reviews.
Assist the Center Director with daily administrative responsibilities as needed.
Help maintain employee schedules and staffing coverage.
Assist with onboarding and orientation of new staff.
Maintain organized enrollment and operational records.
Assist with staff meetings and training.
Communicate daily priorities and expectations to staff.
Follow up to ensure assigned tasks are completed.
Support special events, school programs, and family activities.
Act as a visible leader throughout the school.
Be available and present in classrooms and common areas.
Provide clear and respectful direction to employees.
Hold staff accountable for school expectations.
Support teachers while maintaining professional boundaries.
Help resolve routine operational challenges before they escalate.
Communicate important concerns promptly to the Center Director.
Maintain confidentiality regarding staff, children, families, and school matters.
Model professionalism, reliability, communication, and teamwork.