Operations Director/ Enrollment Specialist

Kiddie Academy of Midtown•Atlanta, GA

8d•Onsite

About The Position

The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up. This position serves as a key member of the leadership team and works directly under the supervision of the Center Director. The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience. The Center Director maintains overall leadership and final decision-making authority for the school.

Requirements

Must have a minimum of 3 years of experience in a leadership or management role within an early childhood education setting.
Demonstrated experience in staff supervision, coaching, and performance management.
Proven ability to manage daily school operations, including scheduling, compliance, and safety.
Experience conducting tours and managing the enrollment process for prospective families.
Strong understanding of state licensing requirements for early childhood education centers.
Excellent communication, interpersonal, and customer service skills.
Proficiency in record-keeping and administrative tasks.
Ability to maintain confidentiality and handle sensitive information appropriately.
Must be able to model professionalism, reliability, communication, and teamwork.

Nice To Haves

Bachelor's degree in Early Childhood Education, Business Administration, or a related field.
Experience with specific early childhood curricula or educational philosophies.
Familiarity with school management software or CRM systems.
Experience in marketing or outreach initiatives for educational institutions.

Responsibilities

Oversee the daily operations of the school under the direction of the Center Director.
Provide daily supervision and direction to teaching staff.
Support and supervise the Assistant Director in daily operational responsibilities.
Monitor staff attendance, punctuality, professionalism, and performance.
Ensure employees are following assigned schedules and responsibilities.
Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments.
Ensure teacher-to-child ratios are maintained throughout the day.
Conduct regular classroom walkthroughs.
Observe teacher performance and classroom management.
Ensure classrooms are clean, organized, safe, and properly supervised.
Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions.
Provide coaching, guidance, and feedback to teachers.
Follow up on expectations and instructions provided by the Center Director.
Address routine staff concerns and performance issues.
Document recurring concerns and report them to the Center Director.
Assist with staff improvement plans and disciplinary documentation when requested.
Help maintain a positive, professional, and accountable work environment.
Ensure staff understand and follow school policies and procedures.
Conduct professional school tours for prospective families.
Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process.
Create a welcoming and positive first impression for prospective families.
Answer questions regarding classroom availability and program options.
Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director.
Follow up with families after tours.
Maintain communication with prospective families throughout the enrollment process.
Track tour leads and enrollment opportunities.
Follow up with families who have expressed interest but have not yet enrolled.
Assist families with enrollment paperwork and required documentation.
Coordinate start dates and classroom placement with the Center Director.
Communicate upcoming enrollments to teachers and the leadership team.
Maintain accurate enrollment and prospective-family records.
Help identify opportunities to increase enrollment and classroom occupancy.
Support enrollment events, open houses, and school marketing initiatives.
Provide professional and courteous communication with current and prospective families.
Assist with routine parent questions and concerns.
Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director.
Help ensure families receive accurate and consistent information regarding school procedures.
Support communication between families, teachers, and administration when appropriate.
Monitor the overall flow of the building throughout the day.
Ensure classrooms are operating according to school expectations.
Identify areas that need immediate support.
Assist in classrooms when necessary to maintain ratios or safe operations.
Verify that classroom documentation and daily reports are completed correctly.
Monitor staff interactions with children to ensure appropriate supervision and professionalism.
Immediately address or report safety concerns.
Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly.
Support the Center Director in maintaining compliance with state licensing requirements.
Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures.
Conduct routine safety checks throughout the school.
Ensure required ratios are maintained.
Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director.
Assist with preparation for licensing visits, inspections, and internal compliance reviews.
Assist the Center Director with daily administrative responsibilities as needed.
Help maintain employee schedules and staffing coverage.
Assist with onboarding and orientation of new staff.
Maintain organized enrollment and operational records.
Assist with staff meetings and training.
Communicate daily priorities and expectations to staff.
Follow up to ensure assigned tasks are completed.
Support special events, school programs, and family activities.
Act as a visible leader throughout the school.
Be available and present in classrooms and common areas.
Provide clear and respectful direction to employees.
Hold staff accountable for school expectations.
Support teachers while maintaining professional boundaries.
Help resolve routine operational challenges before they escalate.
Communicate important concerns promptly to the Center Director.
Maintain confidentiality regarding staff, children, families, and school matters.
Model professionalism, reliability, communication, and teamwork.
Direct teachers and classroom staff during daily operations.
Assign or adjust classroom coverage.
Manage staff breaks and lunches.
Address routine performance concerns.
Reinforce existing school policies.
Provide coaching and corrective feedback.
Coordinate and conduct tours.
Follow up with prospective families.
Assist families through the enrollment process.