Operations Director, Clinical Engineering

TRIMEDX•Anywhere, CA

10h•Onsite

About The Position

The Operations Director, Clinical Engineering oversees clinical engineering site operations and provides leadership to technicians and associates. The role manages staffing, scheduling, performance, hiring, and development while maintaining customer relationships and supporting service delivery across one or more sites. The director also manages service operations, contracts, resources, inventory, site performance indicators, inspections, budgets, expenses, and P&L responsibilities as applicable. The role supports upper management tactically and spends approximately 25% of the time performing technician work. On-site presence is required daily during business operations, and travel of up to 25% may be required based on customer or business needs. Work is generally planned across daily (50%), weekly (30%), monthly (15%), and quarterly (5%) horizons.

Responsibilities

Oversee site operations and provide direction to others using knowledge of technology and equipment.
Motivate, coach, mentor, and develop technicians and other associates; provide feedback, conduct semi-annual and annual performance evaluations, and address performance gaps.
Staff and schedule technicians to ensure effective service; manage hiring and termination processes in accordance with company policies and processes.
Build and maintain customer relationships, resolve customer issues, and support customer satisfaction, growth, and business retention.
Manage service operations, including service contracts, labor and parts resources, demand documentation, and work order approvals.
Manage shop-supply inventory and stockroom database accuracy, including annual inventory.
Develop service strategies and continuous-improvement initiatives; provide metrics to the TriMedx Central/Corporate Office and work with leadership to implement corrective actions.
Participate in Quarterly Value Reviews and system-level reports or meetings.
Manage Joint Commission inspections, prioritize open work orders, and ensure performance-assurance inspections are documented.
Manage site KPIs, including preventive maintenance, work orders, alerts, regulatory performance, expenses, customer satisfaction, and associate engagement.
Collaborate with customers and vendors to develop solutions; participate in customer departmental meetings and hospital committees such as Environment of Care and Capital Planning.
Monitor modalities against financial and performance benchmarks; make contract recommendations, including evaluating, adding, or removing contracts as appropriate.
Advise equipment users on equipment status and ensure service and documentation are complete, timely, and accurate.
Schedule workload and maintenance leveling, manage on-call rotations, and improve daily operations.
Evaluate and approve parts requests and on-site or off-site vendor service requests.
Identify department problems and trends and implement long-term solutions; define and recommend solutions for customer groups.
Create, manage, and adhere to budgets; maintain accountability for financial performance, P&L where applicable, and business targets.
Support upper management tactically, support single or multiple sites, and perform technician work for approximately 25% of the time.
Provide clear direction, foster respect, collaboration, and open communication, and support associate development and engagement.
Set team goals and expectations, monitor performance, provide timely and honest feedback, and ensure assigned actions are completed by deadlines.
Perform other duties as assigned.
Travel up to 25% based on customer or business needs and maintain daily on-site presence during business operations.