Clinical Engineering, Operations Director

TRIMEDX•Seattle, WA

1d•$140,000 - $170,000•Onsite

About The Position

The Operations Leader, Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing execution of the Trimedx Medical Equipment Management Plan (MEMP). The position oversees program management, including work-history data analysis, staffing allocation, budget control, equipment acquisition planning, and outside-vendor management. It manages day-to-day operations, maintains positive customer relationships, develops technicians, and provides communication between hospital executives and Trimedx. The role also directs Joint Commission inspections and ensures services comply with regulatory standards. It may include hands-on service work, and the leader spends approximately 25% of their time doing technician work. The position has responsibility for site operations and may support one or multiple sites, including sites with less than $5 million in revenue and affiliated time-and-material or smaller P&L sites. It includes P&L, budget, expense, and business-target accountability. The role is on-site daily during business operations, and travel up to 50% may be required based on customer or business needs.

Requirements

At least 2 years of experience working with biomedical equipment in a clinical engineering environment, or equivalent experience.
Advanced knowledge of Microsoft Office applications.
Ability to manage day-to-day and long-term site operations.
Strong leadership, organizational, and time-management skills, with sound decision-making ability.
Ability to lead, motivate, and develop others.
Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
Knowledge of state and federal inspection agencies and accrediting bodies, including TJC, CAP, and DNV.
Strong written, verbal, and presentation communication skills.
Ability to integrate information from multiple sources.
Excellent interpersonal and customer-service skills.
Ability to lead others, execute company policies, procedures, and strategies, build relationships across a customer base, and mentor technicians.
People-management ability, including ensuring task completion in accordance with standard operating procedures and standard-work expectations.
Associate degree or equivalent experience.
Daily on-site presence during business operations.
Ability to travel up to 50% based on customer or business needs.

Nice To Haves

Experience leading or managing in a clinical engineering environment.
Prior experience as an Assistant Site Manager (ASM) or Senior Technician is a preferred career path.
Electronics-related technical discipline or equivalent military training.
Bachelor's degree or equivalent experience.
Technical certification such as A+, CBET, CRES, CLES, or CCE.

Responsibilities

Oversee site operations and provide direction to others using knowledge of technology and equipment.
Staff and schedule technicians; conduct performance evaluations; coach, mentor, and develop team members; and handle hiring and termination in accordance with company policies and processes.
Set clear goals and expectations, monitor performance, provide timely feedback, address performance gaps, and support associate development and engagement.
Build and maintain customer relationships, use interpersonal and conflict-management skills, and influence change through recommendations.
Manage service operations, including contracts, resources, demand and in-house labor and parts, and related documentation.
Manage shop-supply inventory and database stockroom accuracy, including annual inventory.
Develop service strategies and continuous-improvement plans, and provide metrics to the central/corporate office.
Participate in Quarterly Value Reviews and system-level reports or meetings.
Direct Joint Commission inspections; prioritize open work orders; and ensure performance-assurance inspections are documented.
Manage site KPIs, including preventive maintenance, work-order turnaround, alerts, and regulatory performance; assist with work-order approvals.
Collaborate with customers and vendors to develop solutions, support customer satisfaction, and contribute to business growth and retention.
Monitor each modality against financial and performance benchmarks and participate in customer departmental meetings.
Advise users of equipment status and ensure service and documentation are complete, timely, and accurate.
Recommend, evaluate, add, or remove service contracts as appropriate.
Serve on hospital committees, including Environment of Care and Capital Planning committees, and contribute to Environment of Care performance.
Schedule workloads and maintenance leveling, improve daily operations, identify trends and problems, and implement long-term solutions.
Manage on-call functions and rotations in the database.
Evaluate and approve parts requests and on-site or off-site vendor service requests.
Resolve customer issues and ensure satisfaction for assigned areas; define and recommend solutions for customer groups.
Manage KPI performance, expenses, customer satisfaction, and associate engagement.
Create, manage, and adhere to budgets; manage expenses and P&L as applicable; and maintain accountability for financial performance and business targets.
Support upper management tactically and perform technician work as needed.
Perform other duties as assigned.