Operations Director, Clinical Engineering

TRIMEDX•US CA Anywhere - Home Office, CA

1d•Onsite

About The Position

The Operations Director, Clinical Engineering oversees clinical engineering site operations and provides direction to technicians. The role manages personnel, service operations, customer relationships, service performance, and financial results across one or more sites. It may include responsibility for sites with less than $5 million in revenue and affiliated time-and-material or other small P&L sites. The director supports upper management tactically and spends approximately 25% of their time performing technician work. The position is on-site daily during business operations and may require travel up to 25% based on customer or business needs. Work planning is generally distributed as 50% daily, 30% weekly, 15% monthly, and 5% quarterly.

Requirements

Ability to apply knowledge and experience of technology and/or equipment to oversee operations and direct others.
Interpersonal, conflict-management, and customer relationship skills.
Ability to manage personnel, staffing, scheduling, performance evaluations, coaching, and development.
Ability to manage service operations, contracts, inventory, budgets, expenses, and financial performance.
Ability to use sound judgment, identify root causes of technical or process problems, and recommend solutions and improvements.
Ability to manage site KPIs and service documentation, including preventive maintenance, work orders, alerts, and regulatory requirements.
Ability to collaborate effectively with customers, vendors, associates, and leadership.
Ability to maintain an on-site presence daily during business operations.
Willingness and ability to travel up to 25% based on customer or business needs.

Responsibilities

Oversee site operations and provide direction to others using knowledge of technology and equipment.
Motivate, staff, schedule, evaluate, coach, mentor, and develop technicians; manage hiring and termination in accordance with company policies and processes.
Build and maintain customer relationships, address conflicts, resolve customer issues, and promote customer satisfaction, business growth, and retention.
Manage service operations, including service contracts, labor and parts resources, shop supplies, stockroom accuracy, and annual inventory.
Develop service strategies, monitor performance metrics, participate in Quarterly Value Reviews and system-level meetings, and lead continuous-improvement recommendations and corrective actions.
Manage Joint Commission inspections, work-order priorities and approvals, performance-assurance documentation, site KPIs, and regulatory performance.
Collaborate with customers and vendors to develop solutions; advise users on equipment status and ensure service and documentation are complete, timely, and accurate.
Monitor modalities against financial and performance benchmarks; participate in customer departmental meetings and hospital committees, including Environment of Care and Capital Planning committees.
Recommend, evaluate, add, or remove service contracts; evaluate and approve parts requests and on-site or off-site vendor service requests.
Schedule workloads and maintenance, manage on-call functions and rotations, identify department trends, and implement long-term solutions.
Manage budgets, expenses, P&L accountability as applicable, and achievement of business targets.
Set team goals and expectations, monitor performance, provide timely feedback, ensure completion of assigned actions, and support associate development and engagement.
Contribute to Environment of Care performance and perform other duties as assigned.