Clinical Engineering, Operations Director

TRIMEDX•Seattle, WA

16h•Onsite

About The Position

The Clinical Engineering Operations Leader leads clinical engineering initiatives to deliver superior customer service and operational efficiency through execution of the Trimedx Medical Equipment Management Plan (MEMP). The role manages program operations, including work-history analysis, staffing, budgets, equipment acquisition planning, vendor management, technician development, and customer relationships. It provides communication between hospital executives and Trimedx and may include hands-on technical service. The position directs Joint Commission inspections and ensures services comply with regulatory standards. It manages day-to-day operations, service resources, contracts, inventory, key performance indicators, customer satisfaction, associate engagement, and financial performance. The role may support one or multiple sites, including sites with less than $5 million in revenue, and spends approximately 25% of its time performing technician work. Daily on-site presence during business operations is required, and travel of up to 50% may be required based on business or customer needs.

Requirements

At least 2 years of experience working with biomedical equipment in a clinical engineering environment or equivalent experience.
Advanced knowledge of Microsoft Office applications.
Ability to manage day-to-day and long-term site operations.
Strong leadership, organizational, and time-management skills, with sound decision-making ability.
Ability to lead, motivate, and develop others.
Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
Knowledge of state and federal inspection agencies and accrediting bodies, including TJC, CAP, and DNV.
Strong written, verbal, and presentation communication skills.
Ability to integrate information from a variety of sources.
Excellent interpersonal and customer service skills.
Ability to lead others, execute company policies, procedures, and strategies, build customer relationships, and mentor technicians.
Associate degree or equivalent experience.

Nice To Haves

Experience leading or managing in a clinical engineering environment.
Prior experience as an Assistant Site Manager (ASM) or Senior Technician.
Electronics-related technical discipline or equivalent military training.
Bachelor's degree or equivalent experience.
Technical certification such as A+, CBET, CRES, CLES, or CCE.

Responsibilities

Oversee clinical engineering site operations and provide direction to others.
Staff and schedule technicians; conduct performance evaluations, coach and mentor associates, and manage hiring and termination processes in accordance with company policies.
Develop associates, set goals and expectations, monitor performance, provide timely feedback, and support employee engagement.
Build and maintain customer relationships, resolve customer issues, and promote customer satisfaction, business growth, and retention.
Manage service operations, contracts, resources, demand and in-house labor and parts, and service documentation.
Manage inventory of shop supplies and stockroom database, including annual inventory.
Develop service strategies, monitor site KPIs, and report metrics to the TriMedx Central/Corporate Office.
Manage Joint Commission inspections, prioritize open work orders, and ensure performance assurance inspections are documented.
Participate in Quarterly Value Reviews, system-level reports and meetings, customer departmental meetings, and hospital committees such as Environment of Care and Capital Planning.
Advise users of equipment status and ensure service and documentation are complete, timely, and accurate.
Recommend, evaluate, add, or remove service contracts; evaluate and approve parts requests and on-site or off-site vendor service requests.
Schedule workloads and maintenance, identify operational problems and trends, and implement long-term solutions and corrective actions.
Manage on-call functions and rotations in the database.
Create and manage budgets, control expenses, and maintain accountability for financial performance, P&L where applicable, and business targets.
Support continuous improvement initiatives and recommend and implement solutions with leadership.
Spend approximately 25% of time performing technician work; support single or multiple sites and any affiliated small or time-and-material sites.
Travel up to 50% as required and maintain on-site presence during business operations.