Operations & Customer Support Coordinator

Triton International•Houston, TX

6h•Hybrid

About The Position

The Operations & Customer Support Coordinator is responsible for providing the highest level of service to Triton’s customers, internal and external, for the day to day workings of the region. This includes monitoring depot activity, maintaining container data in the computer system, and reporting. The position will communicate directly with dedicated customers, depots and vendors and provide hands-on, direct support to the Marketing, Sales and Technical teams.

Requirements

0-3 years of customer service experience, preferably in the container leasing, shipping, or transportation industries.
Bachelors or Associates degree preferred.
General knowledge of the container/shipping industry and/or eagerness to learn.
Proficient in Microsoft office and adaptable to in house systems.
Demonstrated ability to perform efficiently in a team environment.
Self motivated, high energy level and positive attitude.
Ability to work under pressure and time constraints and have a pro-active attitude for solving queries.
Must be at a commutable distance (within 50 miles) to the Houston office.
Applicants must be authorized to work for ANY employer in the United States.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Aligned to Triton’s company values which includes Integrity, Reliability, Creativity, Excellence, Teamwork and Long-term view.
Organized and have strong prioritization skills with a demonstrated ability to respond/act promptly to any inquiries regarding operational matters, availability, repair and trucking.
Able to apply and manage company policies, processes and procedures in order to ensure that quality services, support and/or supplies are provided.
A strong communicator and team player who focuses on building interpersonal connections with business owners and key decision-makers and able to manage customer expectations and to construct and negotiate good outcomes.
Able to provide service excellence to internal and/or external clients and customers by effectively establishing relationships with clients and customers to understand and meet or exceed their needs.
Able to listen and communicate openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
Adaptable and flexible to various personalities and levels of management both internally and within the customer network.

Responsibilities

Handle and follow up and/or distribute accordingly all incoming calls & emails from customers and depots.
Communicate with customers, depots, vendors and the internal Marketing and Sales Team in a timely and efficient manner. Maintaining good relationships with all.
Handle all customer inquiries such as bookings, sales orders, availability, technical details, outstanding bookings/redeliveries, etc. Some of these queries will require assistance from Operations, Marketing or Technical Manager.
Ensure that all Electronic Data Interchange (“EDI”) daily activity input is correctly posted in the system on a daily basis.
Maintain up to date knowledge of system enhancements and developments pertaining to our internal management system, Trifleet.
Equipment management, monitoring, and inventory control in assigned ports and depots.
Maintain computer system data as it relates to the ports, depots, and customers.
Other tasks and responsibilities as needed.