Customer Support Coordinator

Topaz HR • Irvington, NJ

2d • $19 - $23 • Onsite

About The Position

Our client is seeking a Customer Support Coordinator to provide day-to-day operational and customer service support within a fast-paced environment. This role will serve as a key support resource across multiple departments, assisting with customer interactions, order management, reception responsibilities, and administrative support. The ideal candidate is adaptable, dependable, and eager to learn. This individual should possess strong communication skills, maintain a positive and professional attitude, and be comfortable supporting both customers and internal teams as business needs evolve. This role is designed for someone who enjoys variety in their day-to-day responsibilities and thrives in a collaborative, team-oriented environment.

Requirements

• Prior customer service, administrative, retail, or operational support experience preferred
• Excellent verbal, written, phone, and email communication skills
• Fluent in English required
• Strong attention to detail and organizational abilities
• Positive attitude with the ability to remain professional in a fast-paced environment
• Team-oriented mindset with a willingness to support coworkers and company goals
• Dependable, loyal, and consistent work ethic
• Ability to multitask, adapt quickly, and learn new systems efficiently
• Comfortable interacting with customers both in person and over the phone

Nice To Haves

• Spanish language skills are a plus

Responsibilities

• Provide professional reception and front-desk support while creating a welcoming experience for customers and visitors
• Support showroom and store operations by assisting customers, answering questions, and helping coordinate daily activities as needed
• Accurately enter customer orders and maintain detailed records within company systems
• Assist with customer service inquiries, including returns, replacements, and issue resolution
• Answer inbound customer service calls and respond to customer inquiries professionally and efficiently
• Learn and navigate internal systems, operational processes, and customer workflows quickly and effectively
• Provide backup operational support across departments when needed to ensure smooth day-to-day operations
• Maintain proactive communication with customers and internal team members to ensure a positive customer experience
• Assist with additional administrative and operational responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed