Coordinator Customer Support – Frontline
About The Position
The Customer Support Coordinator (Frontline) is responsible for delivering a customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency. This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role. In this role, you will have the opportunity to: Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Requirements
- High school diploma or GED
- 2+ years' experience in Customer Service
- Proficient written and verbal communication skills in English
- Reasoning skills
- Ability to exhibit critical thinking for timely customer resolutions
Nice To Haves
- Associate or Bachelor’s Degree
- Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
- MS Office Skills - specifically with Outlook and Excel
- Pivot Table and V-lookup experience preferred
Responsibilities
- Deliver exceptional customer support by managing inbound phone and email interactions
- Accurately processing orders
- Addressing inquiries
- Ensuring timely resolution of order management issues to provide a positive customer experience
- Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
- Analyze and process customer requests, returns, and credits with precision and accountability
- Ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
