Operations Support Coordinator

Brown & Brown Insurance

7d•$18 - $20•Remote

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. IMPAXX is seeking an Operations Support Coordinator to join our Client Service team. This role is central to the day-to-day execution of operations, supporting high-volume case management workflows and ensuring accuracy, timeliness, and consistency across client files. The Operations Support Coordinator plays a key role in managing processes tied to Medicare Set-Aside workflows, coordinating documentation, and supporting communication between internal teams, government contractors, and customers. This position is well-suited for someone who is highly detail-oriented, thrives in a structured environment, and is comfortable managing large volumes of data while meeting firm deadlines. Success in this role comes from a strong commitment to accuracy, organization, and responsiveness. The position requires a disciplined approach to task management, the ability to navigate detailed processes, and a professional communication style when engaging with both internal and external stakeholders. This is a remote position that operates on a Pacific Standard Time (PST) schedule — candidates in any time zone are welcome, but must be available through at least 4:00 PM PST each day.

Requirements

High school diploma or equivalent required
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
Strong written and verbal communication skills with a professional, customer-focused approach
Comfortable working within structured processes and meeting defined deadlines
Ability to collaborate effectively across teams and adapt to shifting priorities

Nice To Haves

additional education preferred
Experience in workers’ compensation or Medicare-related processes is beneficial but not required

Responsibilities

Accurately entering and maintaining high volumes of data within the case management system
Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
Processing incoming and outgoing mail and coordinating file-related documentation
Initiating and managing conditional payment investigations and submitting authorizations to Medicare
Following up on case status through contractor portals and direct outreach as needed
Requesting and tracking final demand and closure letters
Managing open files and supporting workflows tied to the Medicare Set-Aside process
Communicating with government contractors, teammates, and customers through both written and verbal channels
Preparing and distributing standardized correspondence and documentation
Monitoring deadlines and ensuring files are processed in accordance with service requirements
Escalating customer concerns and collaborating across teams to drive resolution