Operations Coordinator

Relation Insurance • Fresno, CA

6d • $15 - $34

About The Position

The Operations Coordinator provides comprehensive administrative and operational support to the organization, ensuring efficient day-to-day business operations, exceptional client service, and effective coordination across teams. The individual in this role must have strong interpersonal, organizational, and problem-solving skills, with a proactive and client-focused mindset. The Operations Coordinator acts as an ambassador of company culture, supports leadership initiatives, and participates in a variety of projects to drive growth and operational excellence.

Requirements

• High School Diploma or equivalent required.
• 1+ year of customer service experience in a professional office or customer support environment preferred.
• Basic knowledge of insurance markets, products, services insurance ratings and underwriting procedures is helpful.
• Outstanding interpersonal and communication skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Intermediate to advanced skills in Microsoft Office (primarily PowerPoint, Excel and Word).
• Must be computer literate with the ability to learn new software applications.
• Must be able to understand written and oral communications and interpret information written within policies.
• Ability to work independently with limited daily supervision and to work effectively in a team environment.
• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
• Excellent customer service skills are a must.
• Valid Driver’s License may be required depending on location.

Nice To Haves

• Basic knowledge of insurance markets, products, services insurance ratings and underwriting procedures is helpful.

Responsibilities

• Performs a variety of administrative duties including scheduling, document handling, and office support functions.
• Manages the reception area, answers phone inquiries, directs calls, and maintains effective telephone and mail communications.
• Provides first-class hospitality and customer service to internal and external clients, vendors, and team members; act as an ambassador of company culture.
• Assists with project communication, documentation, and completion; assembles presentations, compose correspondence and reports, and peer reviews client materials.
• Attends team meetings to take notes, document activities, and support the assembly and peer review of client presentations.
• Performs other projects, duties, and tasks, as assigned.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED